Clean & Safe Ambassador

3CDC•Cincinnati, OH

9d•Onsite

About The Position

Clean & Safe Ambassadors are frontline representatives of 3CDC in Downtown Cincinnati and Over-the-Rhine. They patrol assigned areas on foot or by bike, helping maintain a safe, welcoming, and vibrant environment for residents, workers, and visitors. Through a visible presence, customer service, and a quick response to cleanliness and safety concerns, Ambassadors help create a positive experience for people using civic spaces and business districts. The role combines public engagement, manual cleaning and maintenance, safety patrols, and reporting. Ambassadors work outdoors in all weather conditions, remain on foot or bike for extended periods, and collaborate with other Ambassadors and Supervisors. They may also perform other reasonably related duties as assigned.

Requirements

Strong customer service and communication skills.
Ability to remain calm and make good decisions under pressure.
Comfort engaging with the public, including addressing conflict professionally.
Ability to work independently while contributing to a team.
Ability to work outdoors in all weather conditions and remain on foot or bike for extended periods.
Ability to work holidays, evenings, and weekends as scheduled.
Ability to lift 50 lbs.
Ability to remain on foot for 8+ hours in all weather conditions.

Nice To Haves

Prior experience in safety, hospitality, or public-facing roles.
Valid driver’s license (preferred but not required).

Responsibilities

Greet and assist residents, visitors, and businesses with directions, event details, and recommendations.
Provide a welcoming atmosphere reflecting the organization’s standards of respect, efficiency, and inclusivity.
Engage respectfully with individuals whose behavior conflicts with posted rules or district regulations.
Perform manual litter collection, trash removal, spill response, and graffiti removal.
Monitor and report frequent litter, hazardous materials, and maintenance issues.
Maintain a visible and approachable presence in assigned zones to promote safety and discourage unwanted behavior.
Conduct scheduled safety patrols of identified target areas at designated times during each shift.
Watch for quality-of-life concerns, unsafe conditions, and potential criminal activity during patrols.
Address district-rule violations courteously but firmly, including aggressive panhandling, blocked sidewalks, and disruptive behavior.
Report safety issues using established communication procedures.
Record patrols, incidents, and observations in Survey123.
Document calls to 911 and notify Supervisors immediately or as soon as conditions allow.
Provide written reports on observed maintenance issues, graffiti, or broken infrastructure.
Uphold expectations for respectful, reliable, and accountable conduct.
Collaborate with fellow Ambassadors and Supervisors to ensure comprehensive district coverage.
Support a positive team culture grounded in learning, efficiency, and inclusivity.
Perform other reasonably related business duties as assigned.