Service Ambassador (Clean Team)

Museum of Ice Cream•Chicago, IL

About The Position

Museum of Ice Cream is seeking a Clean Team Service Ambassador to support operational excellence and keep the museum clean, safe, and visually exceptional. The role combines hospitality and friendly guest service with cleaning, sanitation, stocking, and operational support across guest-facing and back-of-house spaces. The ambassador helps create a welcoming environment, supports daily operations, and maintains museum areas to high standards.

Requirements

Must be 18 years or older.
Open availability, including weekends.
Ability to stand and walk for extended periods.
Ability to work as part of a team and function effectively in a high-energy environment.
Ability to bend and lift objects weighing up to 40 pounds.

Nice To Haves

Experience in customer service, janitorial service, retail, or food preparation in a high-volume environment.
Entry-level food preparation and inventory experience.
Food Handler or ServeSafe certification; certification can be provided on the job.
Prior experience in facilities, maintenance, or sanitation.
Guest-facing customer service or hospitality experience.

Responsibilities

Greet and welcome guests enthusiastically, help them feel valued, and provide personalized support and wayfinding throughout the museum.
Clean and sanitize restrooms, including toilets, floors, walls, baseboards, mirrors, sinks, counters, dispensers, and garbage cans; restock restroom supplies and complete time-stamped restroom checklists.
Keep floors clean and free of water and trip hazards, using wet floor signs when needed.
Empty trash, clean and dust art installations, and perform high dusting and cleaning of walls and baseboards.
Frequently clean door handles, glass, and mirrors, and sweep, mop, and wipe counters to maintain clean and sanitized areas.
Maintain back-of-house areas to show-ready standards, including elevator doors and buttons, stairways, staff lounge, manager office, nursing room, storage closets, and walk-in fridge and freezers.
Keep stations, spaces, and exhibits stocked, clean, and organized; complete opening and closing checklists and waste logs.
Launder hand towels, polishing rags, aprons, and similar cleaning materials.
Perform deep cleaning and other duties or projects assigned by management.
Notify management when supplies are low or items need to be reordered.
May cross-train in Ice Cream Handler and Show Ambassador functions and support interactive guest experiences and performances as needed.

Benefits

Competitive pay and performance bonus.
Employee Assistance Program (EAP).
Employee of the month program.
Break room snacks and unlimited ice cream.
Opportunity to grow within the company.
Annual performance review and bonus.
Team outings.
Annual team celebration, Pinkball, with the option to bring a date.
Free entry for the employee at any Museum of Ice Cream location.
Four free museum tickets per quarter for friends and family, plus discounts on additional tickets.
50% off retail products.
Flex Day: a bonus day off.