Service Ambassador (Clean Team)

Museum of Ice Cream•Chicago, IL

About The Position

The Clean Team Service Ambassador supports operational excellence by keeping the Museum of Ice Cream clean, safe, and visually exceptional. The role maintains high standards across guest-facing and back-of-house areas while providing friendly, seamless service and support for daily operations. The ambassador helps create memorable guest experiences through hospitality, a welcoming attitude, and careful attention to cleanliness and presentation. Duties include cleaning and sanitizing restrooms, floors, art installations, glass, mirrors, counters, and other surfaces; keeping areas free of hazards; restocking supplies; completing time-stamped restroom, opening, and closing checklists; and monitoring waste and inventory. The role also includes laundering cleaning materials, deep cleaning, reporting supply shortages, and completing projects assigned by management. Cross-training in Ice Cream Handler and Show Ambassador functions may provide opportunities to support interactive guest experiences and performances.

Requirements

Be at least 18 years old.
Have open availability, including weekends.
Be able to stand and walk for extended periods.
Be able to bend and lift objects weighing up to 40 pounds.
Work effectively as part of a team in a high-energy environment.

Nice To Haves

Experience in customer service, janitorial service, retail, or food preparation in a high-volume environment.
Entry-level food preparation and inventory experience.
Food Handler or ServeSafe certification; certification can be provided on the job.
Prior experience in facilities, maintenance, or sanitation.
Guest-facing customer service or hospitality experience.

Responsibilities

Greet and welcome guests, interact enthusiastically, provide personalized support and wayfinding, and help guests feel valued.
Clean, sanitize, and restock restrooms, including toilets, floors, walls, baseboards, mirrors, sinks, counters, dispensers, and supplies; complete time-stamped restroom checklists.
Keep floors clean and free of water and trip hazards; use wet floor signs as needed.
Clean and dust art installations and guest-facing areas, including handles, glass, mirrors, counters, walls, and baseboards.
Clean back-of-house areas to show-ready standards, including elevators, stairways, the staff lounge, manager office, nursing room, storage closets, and walk-in fridge and freezers.
Sweep, vacuum, mop, wipe counters, and perform other cleaning tasks as assigned.
Keep stations, spaces, and exhibits stocked, clean, and organized; complete opening and closing checklists and waste logs.
Collect and dispose of trash throughout the shift and report unusual issues.
Launder hand towels, polishing rags, aprons, and similar cleaning materials.
Monitor and organize cleaning supplies and inventory, prevent waste, and notify management when supplies are low or need reordering.
Perform deep cleaning and other duties or projects assigned by management.
Demonstrate positive, professional behavior and, if cross-trained, support Ice Cream Handler and Show Ambassador functions, guest experiences, and performances.

Benefits

Competitive pay and performance bonus.
Employee Assistance Program (EAP).
Employee of the month program.
Break room snacks and unlimited ice cream.
Ability to grow within the company.
Annual performance review and bonus.
Team outings.
Annual team celebration, Pinkball, with the option to bring a date.
Free entry for the employee at any Museum of Ice Cream location.
Four free museum tickets per quarter for friends and family, plus discounts on additional tickets.
50% off retail products.
Flex Day: an additional day off.