Clean Beauty Lead

Credo•Los Angeles, CA

1d•Onsite

About The Position

The Clean Beauty Lead is a key member of the Credo Beauty management team. The role leads by example on the sales floor, drives team education and performance, and helps the boutique operate smoothly while delivering an exceptional guest experience. It combines guest-service leadership, team training, and operational support. The Clean Beauty Lead sets standards for guest service, provides product recommendations and Credo Custom Services, and supports selling. The role serves as an in-store training liaison, shares product and service knowledge, and supports onboarding. In partnership with boutique management, the Lead helps execute sales plans and company initiatives, supports store operations and inventory, and builds guest relationships using Credo Live. The position is part-time and located in Los Angeles.

Requirements

At least 2 years of retail beauty experience in a keyholder or leadership role.
Experience in a service and selling environment within the beauty industry.
Ability to demonstrate and recommend products across skincare, makeup, hair, and body.
Ability to build relationships with guests and inspire team members.
Strong communication skills, ability to multitask, and comfort with store systems.
Adaptable and solutions-oriented, with the ability to respond quickly to shifting store priorities.
Reliable, consistent, and punctual for every shift.
Flexible availability, including at least one weekend day, evenings, and holidays.
Passion for Credo's mission, standards, and guests.
Ability to lift, move, and carry inventory up to 50 lbs.
Ability to stand and move on the sales floor for the duration of a shift.

Nice To Haves

Additional education in esthetics or a relevant field.

Responsibilities

Set the standard for floor awareness and ensure guests are warmly and promptly greeted.
Lead guest conversations about Credo's mission, standards, and brand initiatives.
Recommend products and perform Credo Custom Services, including skincare consultations, mini facials, and makeup applications.
Identify opportunities to upsell products and services while modeling Credo's service and selling approach.
Stay current on new and existing products.
Work with the Credo Training & Education team to drive daily learning initiatives.
Share product, service, and selling knowledge with Clean Beauty Ambassadors and Experts.
Monitor Credo Learn engagement and encourage completion of required and elective modules.
Attend monthly Education & Training meetings and share information with the store team.
Support onboarding and training for new hires and seasonal staff in partnership with management.
Partner with management to review and execute daily, weekly, and monthly sales plans.
Support and drive company initiatives, including sustainability efforts, brand launches, campaigns, and events.
Communicate clearly and consistently with the Boutique Manager and store team.
Uphold company policies and report performance or policy concerns to the Boutique Manager.
Handle sales, refunds, exchanges, and cash responsibilities using the POS system.
Lead store opening and closing procedures.
Maintain visual merchandising, cleanliness, and stock standards in compliance with HQ directives.
Support and help lead inventory preparation, organization, and cycle counts.
Use Credo Live to build guest relationships and support team clienteling goals.
Adhere to the Credo Dress Code and Hygiene Policy.