Claims Total Loss Adjuster

null, ACSC Management Services Inc•Los Angeles, CA

21d•$29 - $39

About The Position

The Claims Total Loss Adjuster manages all aspects of total loss auto claims under general supervision. The role oversees end-to-end handling of total loss files, including documentation review, payment processing, and record maintenance in required claim systems. The adjuster communicates directly with vehicle owners, lienholders, the salvage department, and internal claims teams to resolve titling issues and finalize claim outcomes. The position also audits payments, verifies actual cash values, updates salvage classifications, and supports reporting and analytical activities. Additional duties may include mentoring new team members, contributing to process-improvement initiatives, and ensuring compliance with company standards and regulatory requirements. The role requires using claims platforms and office tools to maintain accurate claim files, process settlements, obtain title documents, and respond to inquiries. It calls for strong customer service, communication, organization, prioritization, accuracy, and critical-thinking skills, as well as the ability to work with increasing independence as experience develops.

Requirements

At least 3 years of claims experience is preferred.
Moderate proficiency with Microsoft Office products is required.
Moderate proficiency using general office equipment is required.
High proficiency in verbal, telephone, and written communication is required.
High proficiency in organizational skills is required.
Ability to prioritize and multitask while maintaining detail and accuracy is required.
High proficiency in critical-thinking skills is required.
Good interpersonal skills are required; medium proficiency is specified.
Insurance background is preferred but not necessary.
Ability to pass state licensing is required.
Ability to maintain detail and accuracy in a fast-paced environment is required.
A strong work ethic focused on customers, the company, and continuous improvement is required.
Willingness to learn and be coached is required.
Independent Adjuster License is required.
Travel proficiency/requirement is listed as 5%, with no further detail.

Nice To Haves

Claims experience (minimum 3 years preferred).
Insurance background (preferred but not necessary).

Responsibilities

Manage end-to-end total loss claims by evaluating vehicle damage, confirming total loss determinations, negotiating settlements, and completing titling transactions in compliance with DMV, DOI, and company regulations.
Maintain accurate and compliant claim records by updating Claims Center, reviewing valuations and coverage limits, issuing timely and correct payments, and ensuring documentation supports fair claim resolution.
Respond to inquiries from members, claimants, lienholders, body shops, and vendors, resolve disputes, and clearly communicate next steps throughout the claim process.
Collaborate with team members by assisting other adjusters, supporting reporting and analysis, participating in pilot and process-improvement initiatives, and completing assigned administrative responsibilities.
Use CCC One, ClaimsCenter, CSAToday, and TLO to verify valuations, coverage, and documentation accuracy and manage claim files efficiently.
Secure required title documents through communication with vehicle owners and lienholders while managing responsibilities with increasing independence as experience develops.
Ensure compliance with internal guidelines and regulatory requirements, including proper documentation and careful handling of confidential or technical information.
Audit payments, verify actual cash values, and update salvage classifications.
Potentially mentor new team members and contribute to process-improvement initiatives.

Benefits

Medical, dental, and vision health coverage.
401(k) savings plan with company match.
Pension.
Tuition assistance.
Floating holidays.
PTO for community volunteer programs.
Paid parental leave.
Wellness programs.
Employee discounts on membership, insurance, travel, entertainment, services, and more.
Incentive program eligibility for full-time positions, based on organizational, team, and personal performance.