Claims Total Loss Adjuster

AAA•Gardena, CA

25d•$29 - $39

About The Position

The Total Loss Adjuster manages all aspects of total loss auto claims under general supervision. The role oversees end-to-end handling of total loss files, including documentation review, payment processing, and record maintenance in required claim systems. It involves communicating with vehicle owners, lienholders, the salvage department, and internal claims teams to resolve titling issues and finalize claim outcomes. The adjuster audits payments, verifies actual cash values, updates salvage classifications, and supports reporting and analytical activities. Additional duties may include mentoring new team members, contributing to process improvement initiatives, and ensuring compliance with company standards and regulatory requirements. The position requires managing total loss claims from damage evaluation and settlement through titling transactions; maintaining accurate claim records and issuing timely, correct payments; responding to inquiries and resolving disputes; collaborating with colleagues on reporting, analysis, and process improvements; and using claims systems to verify valuations, coverage, and documentation. The adjuster also secures required title documents and handles confidential or technical information in accordance with internal guidelines and regulations.

Requirements

Minimum of 3 years of claims experience is preferred.
Moderate proficiency using Microsoft Office products is required.
Moderate proficiency using general office equipment is required.
Verbal, telephone, and written communication skills are required; high proficiency is indicated.
Organizational skills are required; high proficiency is indicated.
Ability to prioritize and multitask while maintaining detail and accuracy; high proficiency is indicated.
Critical thinking skills are required; high proficiency is indicated.
Interpersonal skills are required; medium proficiency is indicated.
Ability to pass state licensing is required.
Ability to maintain detail and accuracy in a fast-paced environment; high proficiency is indicated.
Strong work ethic focused on customers, the company, and continuous improvement; high proficiency is indicated.
Willingness to learn and be coached; medium proficiency is indicated.
Independent Adjuster License.

Nice To Haves

Insurance background is preferred but not necessary.

Responsibilities

Manage end-to-end total loss claim processing, including evaluating vehicle damage, confirming total loss determinations, negotiating settlements, and completing titling transactions in compliance with DMV, DOI, and company regulations.
Maintain accurate, detailed, and compliant claim records by updating Claims Center, reviewing valuations and coverage limits, issuing timely and correct payments, and ensuring documentation supports fair claim resolution.
Respond to inquiries from members, claimants, lienholders, body shops, and vendors; resolve disputes and communicate next steps throughout the claim process.
Assist other adjusters, support reporting and analysis, participate in pilot and process-improvement initiatives, and complete assigned administrative responsibilities.
Use CCC One, ClaimsCenter, CSAToday, and TLO to verify valuations, coverage, and documentation accuracy and manage claim files.
Secure required title documents by communicating with vehicle owners and lienholders, while managing responsibilities with increasing independence as experience develops.
Ensure compliance with internal guidelines and regulatory requirements, including proper documentation and careful handling of confidential or technical information.
Audit payments, verify actual cash values, and update salvage classifications.
May mentor new team members.

Benefits

Medical, dental, and vision health coverage
401(k) savings plan with company match
Pension
Tuition assistance
Floating holidays
PTO for community volunteer programs
Paid parental leave
Wellness programs
Employee discounts on membership, insurance, travel, entertainment, services, and more
For full-time positions, eligibility to participate in an incentive program based on organizational, team, and personal performance