Claims Total Loss Adjuster

AAA • Carson, CA

23d

About The Position

The Total Loss Adjuster manages all aspects of total loss auto claims under general supervision. The role handles end-to-end total loss files, including documentation review, payment processing, and maintaining records in required claim systems. It involves communicating with vehicle owners, lienholders, the salvage department, and internal claims teams to resolve titling issues and finalize claim outcomes. The adjuster audits payments, verifies actual cash values, updates salvage classifications, and supports reporting and analytical activities. Additional duties may include mentoring new team members, contributing to process improvements, and ensuring compliance with company standards and regulatory requirements.

Requirements

• Minimum 3 years of claims experience.
• Moderate proficiency with Microsoft Office products.
• Moderate proficiency using general office equipment.
• Strong verbal, telephone, and written communication skills.
• Strong organizational skills.
• Ability to prioritize and multitask while maintaining detail and accuracy.
• Strong critical-thinking skills.
• Good interpersonal skills.
• Ability to pass state licensing requirements.
• Ability to maintain detail and accuracy in a fast-paced environment.
• Strong work ethic focused on customers, the company, and continuous improvement.
• Willingness to learn and be coached.
• Independent Adjuster License.

Nice To Haves

• Insurance background preferred, but not necessary.

Responsibilities

• Manage total loss claims end to end by evaluating vehicle damage, confirming total loss determinations, negotiating settlements, and completing titling transactions in compliance with DMV, DOI, and company regulations.
• Maintain accurate and compliant claim records in Claims Center, review valuations and coverage limits, issue timely and correct payments, and ensure documentation supports fair claim resolution.
• Respond to inquiries from members, claimants, lienholders, body shops, and vendors; resolve disputes and communicate next steps throughout the claim process.
• Collaborate with team members, assist other adjusters, support reporting and analysis, participate in pilot and process-improvement initiatives, and complete administrative responsibilities.
• Use CCC One, ClaimsCenter, CSAToday, and TLO to verify valuations, coverage, and documentation accuracy and manage claim files.
• Secure required title documents through communication with vehicle owners and lienholders, while taking on responsibilities with increasing independence as experience develops.
• Ensure compliance with internal guidelines and regulatory requirements, including proper documentation and careful handling of confidential or technical information.
• Audit payments, verify actual cash values, and update salvage classifications.
• Potentially mentor new team members.

Benefits

• Medical, dental, and vision coverage.
• 401(k) savings plan with company match and pension.
• Tuition assistance.
• Floating holidays and PTO for community volunteer programs.
• Paid parental leave.
• Wellness programs.
• Employee discounts on membership, insurance, travel, entertainment, services, and more.
• Incentive program eligibility for full-time positions, based on organization, team, and personal performance.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed