Claims Technical Assistant

Chubb•Chicago, IL

11d

About The Position

Chubb is seeking a Workers’ Compensation Claim Technical Assistant for its Central Region. The role provides advanced technical support to claim examiners handling workers’ compensation claims across multiple jurisdictions. The assistant supports claim-file administration, state regulatory compliance, customer communication, and coordination with examiners and regional peers. The position requires obtaining an applicable adjuster license and potentially additional state licensure if the applicant does not already hold the required license.

Requirements

Strong verbal, written, and interpersonal communication skills, with a customer-service focus.
Ability to evaluate, analyze, and interpret information.
Effective time-management skills and the ability to multitask and prioritize assignments.
Adaptability and flexibility in changing environments, including meeting state requirements and customer expectations.
Ability to work independently and efficiently while performing defined functions.
Basic understanding of workers’ compensation and claim-handling processes.
Proficiency with Microsoft Office, including Outlook, Word, Excel, and PowerPoint; Adobe Acrobat; and computer skills generally.
Experience in a fast-paced, fluid environment.
Strong communication and telephone skills.
If not already held, an applicable resident or designated home state adjuster license must be obtained, and additional state licensure may be required.

Nice To Haves

Prior clerical and technical experience researching and indexing data.
Knowledge of state EDI systems.
Knowledge of medical terminology.
Knowledge of bill processing.
Knowledge of claim handling.
A college degree in any area of study.

Responsibilities

Provide technical support on workers’ compensation claim files, using critical thinking skills.
Maintain active file diaries to ensure delegated tasks are completed.
Understand jurisdictional benefit rates and payment deadlines to support compliance with state timeframes.
Document claim activity accurately and clearly in file notes.
Complete required state filings accurately and in a timely manner.
Communicate with parties involved in claim files on behalf of claim examiners when needed.
Respond promptly and appropriately to internal and external customers about claim-related issues.
Adhere to state regulations for assigned states.
Collaborate with appropriate resources to resolve issues promptly.
Coordinate with regional peers to maintain coverage during vacations or absences.
When necessary, assist with examiner contacts so appropriate compensability decisions can be made.