Claims Technical Assistant
About The Position
Chubb is seeking a Workers’ Compensation Claim Technical Assistant for its Central Region. The successful applicant will provide advanced technical support to claim examiners handling workers’ compensation files across multiple jurisdictions. The role involves supporting claim file activity, maintaining accurate documentation, completing required state filings, helping ensure compliance with jurisdictional rules and deadlines, and communicating with claim-related parties and customers. The assistant will collaborate with examiners, peers, and other resources to resolve issues and maintain coverage during absences.
Requirements
- Superior customer service skills, including verbal, written, and interpersonal communication.
- Aptitude for evaluating, analyzing, and interpreting information.
- Effective time management, with the ability to multitask and prioritize tasks and assignments.
- Adaptability and flexibility in an evolving environment to meet state requirements and customer expectations.
- Ability to work independently and efficiently while performing defined functions.
- Basic understanding of workers’ compensation and claim handling processes.
- Proficiency with Microsoft Office products, including Outlook, Word, Excel, and PowerPoint.
- Strong communication and telephonic skills.
- If not already held, ability to obtain an applicable resident or designated home state adjuster’s license and possibly additional state licensure.
Nice To Haves
- Prior clerical and technical experience researching and indexing data.
- Knowledge of state EDI systems.
- Knowledge of medical terminology.
- Knowledge of bill processing.
- Knowledge of claim handling.
- A college degree in any area of study.
Responsibilities
- Provide technical support requiring critical thinking on workers’ compensation claim files.
- Maintain active file diaries to ensure delegated tasks are completed.
- Understand jurisdictional benefit rates and payment deadlines to ensure compliance with state timeframes.
- Document claim activity accurately and clearly in file notes.
- Complete state-required filings accurately and in a timely manner.
- Communicate with involved parties on claim files on behalf of claim examiners when needed.
- Respond promptly and appropriately to internal and external customers on claim-related issues.
- Adhere to state regulations for assigned states.
- Collaborate with appropriate resources to resolve issues in a timely manner.
- Collaborate with regional peers to ensure adequate coverage during vacations or absences.
- Assist with contacts for examiners when necessary so appropriate compensability decisions can be made.
Benefits
- Comprehensive benefits package.
- May be eligible to participate in a discretionary annual incentive program.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
