Claims Team Manager - Auto Liability

AAA • Coppell, TX

1d

About The Position

This management position is an instrumental part of the claims unit's day-to-day activities. The Claims Team Manager coordinates, directs, and oversees the claims activities of one or more teams. The role provides leadership, support, and coaching to ensure compliance with regulatory and statutory requirements and with technical and customer-service best practices. The manager also monitors claims quality and employee performance, addresses customer concerns, develops staff, and supports organizational goals.

Requirements

• Four to six years of automotive claims-handling experience.
• Advanced organizational, planning, and delegation skills.
• Advanced oral and written communication skills.
• Advanced interpersonal skills.
• Ability to effectively lead change.
• Valid driver's license, an acceptable Department of Motor Vehicles record, and minimum liability insurance issued by the state.

Nice To Haves

• Bachelor's degree or equivalent combination of education and experience.
• One to three years of supervisory experience.
• Chartered Property Casualty Underwriter designation from the Insurance Institute of America.

Responsibilities

• Review claim files regularly for quality.
• Track and monitor statistical measures and behavioral indicators to evaluate Claims Representatives' performance, including file reviews, audits, reports, and complaints.
• Coach and counsel employees on performance responsively and promptly.
• Resolve customer-service issues through communication and interaction.
• Implement internal and external approaches to monitor and evaluate customer concerns, issues, and satisfaction, and anticipate customer needs.
• Manage employee recruitment and development, and identify and implement staff development and training needs to support succession planning.
• Lead meetings with unit management to communicate goals to direct reports and reinforce and monitor behaviors that support technical and customer-service performance expectations.
• Maintain knowledge of current industry developments and best practices.
• Participate in committees and projects that support organizational goals and objectives.

Benefits

• Medical, dental, and vision coverage.
• 401(k) savings plan with company match and pension.
• Tuition assistance.
• Floating holidays and paid time off for community volunteer programs.
• Paid parental leave.
• Wellness programs.
• Employee discounts on membership, insurance, travel, entertainment, services, and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager