Claims Team Lead - Rideshare (MCU)

Reserv • Atlanta, GA

1d • Remote

About The Position

As the Major Case Unit Team Lead at Reserv, you will lead a team of high-performing claims professionals handling complex, high-exposure claims for a commercial rideshare client. You will promote operational effectiveness by leveraging technology and analytics to improve efficiency and performance. The role requires maintaining high standards and meeting regulatory, internal, and external contractual service-level requirements while using litigation technology. It also requires strong leadership skills and deep experience with state claims-handling practices and transportation claims. Candidates must reside in an eligible U.S. state throughout employment; California, Alaska, Hawaii, U.S. territories, and locations outside the United States are not eligible.

Requirements

• 10+ years of insurance claims experience across multiple lines of business, including litigated bodily injury experience.
• 5+ years of leadership experience.
• Experience with rideshare (or TNC/livery) litigation is required.
• Comfort with technology and the ability to evolve claims systems and processes to improve efficiency and outcomes.
• Demonstrated commitment to quality, accuracy, and attention to detail.
• Integrity, ethics, and a strong sense of accountability when handling confidential and sensitive information.
• Must reside in an eligible U.S. state throughout employment; California, Alaska, Hawaii, U.S. territories, and locations outside the United States are excluded.

Nice To Haves

• Experience managing in a remote environment.

Responsibilities

• Oversee a team of commercial auto adjuster direct reports.
• Implement and maintain claims-handling best practices, including claim intake, investigation, evaluation, settlement, and recovery.
• Align the team with client and customer expectations for the claims process.
• Serve as a resource for escalated claims.
• Foster a positive work environment, promote teamwork, and encourage professional growth and development.
• Attract, hire, retain, and provide training to team members with support from the leadership team.
• Prepare and present claims reports, metrics, and analyses to clients and customers, and advise clients on claim trends and loss mitigation.
• Serve as backup leader when the Manager is out of the office.
• Handle initial onboarding tasks, access, and new-hire cultural immersion.
• Serve as a subject-matter expert for first-line questions, escalations, and roundtable discussions.
• Exercise increased reserve and payment authority and assist with moderate reviews.
• Identify topics and trends for team huddles and Elevated Claims Experience Workshops, which may be led or co-led by Team Leads, Managers, and other Reserv employees.

Benefits

• Health insurance with nationwide coverage
• Vision insurance
• Dental insurance
• 401(k) retirement plan with employer matching
• Competitive paid time off
• Family leave policy after 8 months of continuous work
• 100% remote, home-based role
• Apple laptop, large second monitor, and other quality-of-life equipment as needed

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed