Workers' Compensation MCU Claims Professional

Zurich Insurance Group•Boston, IL

4d•Hybrid

About The Position

Zurich is seeking a claims professional to join its Major Case Unit within the Commercial Workers’ Compensation team. The role provides the opportunity to develop expertise in Workers’ Compensation policy interpretation and coverage analysis while handling claims of moderate to high exposure and complexity within specific authority limits. The position focuses on efficient and effective claim resolution and customer-centric service. The claims professional will collaborate with internal and external contacts, including customers, vendors, suppliers, and brokers, and develop knowledge of established protocols and industry best practices. Zurich’s claims work model emphasizes flexibility and autonomy, with occasional in-office attendance based on location and business needs. Candidates near Zurich offices in Parsippany, New Jersey; Boston, Massachusetts; Atlanta, Georgia; Schaumburg, Illinois; Addison, Texas; or Overland Park, Kansas will follow a hybrid schedule. Candidates not near an office may be eligible for a fully virtual arrangement.

Requirements

Meet one of the stated education and experience pathways: a bachelor’s degree and 6 or more years of Claims and/or Litigation Management experience; a Juris Doctor and 2 or more years of such experience; a high school diploma equivalent and 8 or more years of such experience; Zurich Certified Insurance Apprentice with an associate degree and 6 or more years of such experience; or completion of the Zurich Claims Training Program and 6 or more years of such experience.
Obtain and maintain required adjuster license(s).
Proficiency in Microsoft Office.
Knowledge of insurance regulations, markets, and products.

Nice To Haves

6 or more years of commercial Workers’ Compensation claims handling experience, including complex litigated and high-severity injury claims.
6 or more years of litigation management experience.
Jurisdictional expertise handling claims in Illinois, Wisconsin, and Massachusetts.
Ability to work independently.
Active adjuster’s license.
Strong relationship-building skills and ability to collaborate across work groups.
Familiarity with the claims adjustment process and vendor utilization.
Understanding of financial and actuarial/reserving concepts.
Expertise in negotiation strategies.
Strong strategic thinking and negotiation skills.
Organizational and time management abilities.
Customer service experience.
Strong analytical, critical-thinking, and problem-solving skills.
Excellent verbal and written communication skills.

Responsibilities

Handle Workers’ Compensation Major Case Unit claims of moderate to high exposure and complexity within specific authority limits.
Resolve claims efficiently and effectively while delivering customer-centric claims service.
Interpret Workers’ Compensation policies and analyze coverage.
Collaborate with customers, vendors, suppliers, brokers, and internal contacts to provide a quality claims experience.
Develop knowledge of established protocols and industry best practices.