Claims Support Specialist

Cross Insurance•Manchester, NH

17h•$40,000 - $60,000

About The Position

Cross Insurance seeks a dedicated Claims Support Specialist to support its Claims Department in delivering responsive, professional service to clients. The role supports Claims Advocates, Account Managers, Producers, carriers, and clients through prompt communication, accurate information, and timely follow-up throughout the claims process. It handles claim reporting, documentation, carrier communications, and administrative support. This entry-level position provides varied personal and commercial claims experience alongside experienced colleagues and supports development toward a long-term insurance career. The position is located in Manchester, New Hampshire. The specialist is expected to obtain and maintain a New Hampshire Property & Casualty Producer License within the agency’s required timeframe. Licensing and professional development support are provided.

Requirements

Strong communication and reading-comprehension skills.
Strong attention to detail.
Strong organizational skills and ability to manage competing priorities in a fast-paced environment.
Professional, courteous, dependable, and self-motivated team player.
Ability to learn and accurately apply technical insurance concepts.
High school diploma or GED required.
Obtain and maintain a New Hampshire Property & Casualty Producer License within the agency’s required timeframe.

Nice To Haves

Administrative, customer service, insurance, banking, legal, or office experience is helpful but not required.
Proficiency with Microsoft Outlook, Word, Excel, and Teams.
AMS360 or other agency management system experience.
Knowledge of insurance terminology.
Associate or bachelor’s degree preferred, but not required.

Responsibilities

Verify and report new claims for clients and internal teams using AMS360, carrier websites, email, and other platforms.
Obtain and share claim numbers and adjuster assignments with appropriate parties.
Monitor open claims and suspense items, following up with adjusters about status, inspections, coverage reviews, payments, total losses, and subrogation.
Maintain communication logs and claim notes, escalating concerns or delays to Claims Advocates and management as appropriate.
Respond professionally and empathetically to routine claim inquiries.
Provide claim contacts, status updates, and process guidance, and coordinate communications as needed.
Scan and organize incoming claim mail and documents.
Maintain accurate electronic claim files.
Assist with data entry, reporting, and departmental administration.
Follow agency documentation standards.
Learn personal and commercial coverage fundamentals, including auto, property, liability, umbrella, workers’ compensation, and other lines.
Complete agency training and continuing education.
Perform other duties as assigned.
Obtain and maintain a New Hampshire Property & Casualty Producer License within the agency’s required timeframe.