Claims and Fulfillment Support Specialist

TMC Acquisition LLC • Nicholasville, KY

4d

About The Position

The Claims and Fulfillment Support Specialist owns TMC’s UPS shipping claims from submission through payment and maintains the internal claims tracker. The role also handles order reconciliation and return shipment tasks, executes refills as directed by the data leadership team, and partners with the Customer Service (CS) team on customer email communications.

Responsibilities

• Submit UPS claims with complete supporting documentation within carrier and insurer filing deadlines.
• Follow up with UPS on open, pending, and denied claims, escalating issues to TMC management as needed.
• Request missing claim documentation, such as photos, screenshots, and tracking information, from the CS team and Noom.
• Confirm payment on closed claims and record the amount paid compared with the amount claimed.
• Maintain the internal claims tracker with each claim’s status from submission through payment or denial.
• Record the cause of each claim, including whether it is lost, damaged, delayed, or temperature-related, and document reasons for denials.
• Report claim statuses and denial trends to TMC management on a regular schedule.
• Follow up on order reconciliation tasks, including updated licenses and licenses not on file; close each task and document its outcome.
• Follow up on assigned return shipment tasks.
• Execute refills as directed by the data leadership team.
• Partner with the CS team to send customer emails as directed by CS leadership.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed