Claims and Fulfillment Support Specialist

TMC Acquisition LLC • Nicholasville, KY

6d

About The Position

The Claims and Fulfillment Support Specialist owns TMC’s UPS shipping claims from submission through payment and maintains the internal claims tracker. The role also handles order reconciliation and return-shipment tasks, executes refills as directed by the data leadership team, and partners with the Customer Service (CS) team on customer email communications.

Responsibilities

• Submit UPS claims with complete supporting documentation within carrier and insurer filing deadlines.
• Follow up with UPS on open, pending, and denied claims, escalating to TMC management as needed.
• Request missing claim documentation, such as photos, screenshots, and tracking information, from the CS team and Noom when needed.
• Confirm payment on closed claims and record the amount paid against the amount claimed.
• Maintain the internal claims tracker with the current status of each claim from submission through payment or denial.
• Record the cause of each claim and the reason for any denial.
• Report claim status and denial trends to TMC management on a regular schedule.
• Follow up on order reconciliation tasks, such as updated licenses and licenses not on file.
• Close each order reconciliation task and document its outcome so the order reconciliation team can confirm resolution.
• Follow up on assigned return-shipment tasks.
• Execute refills as directed by the data leadership team.
• Partner with the CS team to send customer emails as directed by CS leadership.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed