Claims Support Specialist

Michigan Millers Mutual Insurance Company•Lansing, MI

20d•$18 - $23•Hybrid

About The Position

Michigan Millers Mutual Insurance Company, an affiliate of Western National Mutual Insurance, is seeking a Claims Support Specialist. The role provides administrative and clerical support to claims team members by maintaining accurate records, assisting with daily operations, and providing helpful, responsive service to internal and external customers. The position may also provide backup front desk receptionist support for Claims Support Specialists located in Minnesota who report to the Edina office, and perform special projects and other assigned duties.

Requirements

High school diploma or equivalent.
Strong verbal and written communication skills.
Demonstrated attention to detail and accuracy.
Ability to follow established processes and procedures.
Strong time management and organizational skills, with the ability to meet deadlines.
Proficiency with core systems, office equipment, computer applications, and software packages.

Responsibilities

Provide administrative and clerical support to claims team members to assist with daily departmental operations.
Maintain accurate and up-to-date records in designated systems, ensuring information is accessible to appropriate team members.
Update routine reports and review information for accuracy and completeness.
Respond to incoming departmental phone calls and direct inquiries to appropriate team members as needed.
Communicate with internal departments and team members to exchange information and support claims-related activities.
Follow established procedures and guidelines to complete routine tasks accurately and efficiently.
Research information and seek answers to questions using established resources and processes.
Apply knowledge to resolve routine issues and escalate more complex or non-routine matters for additional guidance.
Manage daily responsibilities with attention to detail and meet established deadlines.
Provide backup front desk receptionist support, as needed, for Claims Support Specialists located in Minnesota who report to the Edina office.
Perform special projects and other duties as assigned.