Claims Support Specialist

Western National Group & Umialik Insurance • Edina, MN

20d

About The Position

Western National Insurance Group is seeking a Claims Support Specialist to provide administrative and clerical support to claims team members. The role helps maintain accurate records, support daily department operations, and deliver helpful, responsive service to internal and external customers. It may also provide backup front desk receptionist support for Claims Support Specialists in Minnesota who report to the Edina office.

Requirements

• High school diploma or equivalent.
• Strong verbal and written communication skills.
• Demonstrated attention to detail and accuracy.
• Ability to follow established processes and procedures.
• Strong time management and organizational skills, with the ability to meet deadlines.
• Proficiency with core systems, office equipment, computer applications, and software packages.
• Must be authorized to work for any employer in the United States; visa sponsorship is not available.

Responsibilities

• Provide administrative and clerical support to claims team members and assist with daily departmental operations.
• Maintain accurate, up-to-date records in designated systems and ensure information is accessible to appropriate team members.
• Update routine reports and review information for accuracy and completeness.
• Respond to incoming departmental phone calls and direct inquiries to appropriate team members as needed.
• Communicate with internal departments and team members to exchange information and support claims-related activities.
• Follow established procedures and guidelines to complete routine tasks accurately and efficiently.
• Research information and seek answers using established resources and processes.
• Resolve routine issues and escalate complex or non-routine matters for additional guidance.
• Manage daily responsibilities with attention to detail and meet established deadlines.
• Provide backup front desk receptionist support, as needed, for Claims Support Specialists located in Minnesota who report to the Edina office.
• Perform special projects and other duties as assigned.

Benefits

• Medical insurance plan options, including dental and vision benefits, life insurance, and disability insurance.
• Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA).
• 401(k) plan with 100% matching on the first 6% of employee contributions.
• Wellbeing Program, including an onsite fitness studio.
• Paid time off, including holidays, vacation, and volunteer time.
• 100% company-paid tuition reimbursement for approved job-relevant coursework and access to The Institutes (risk and insurance education).
• Paid parental leave.
• Bonus opportunities.
• Flexible work environment with a variety of hybrid and remote work arrangements.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED