Claims Support Specialist

Western National Group & Umialik Insurance•Lansing, MI

19d•Hybrid

About The Position

Michigan Millers Mutual Insurance Company, an affiliate of Western National Mutual Insurance, is seeking a Claims Support Specialist to provide administrative and clerical support to claims team members. The role helps maintain accurate records, support daily operations, and provide responsive service to internal and external customers. The position may also provide backup front desk receptionist support for Claims Support Specialists in Minnesota who report to the Edina office, and perform special projects and other assigned duties. The full hiring range is $17.60–$23.24 per hour. The base pay offered may vary based on job-related knowledge, skills, credentials, experience, and other factors such as the role’s scope and location. The position offers a flexible work environment with a variety of hybrid work arrangements. Applicants must be authorized to work for any U.S. employer; visa sponsorship is not available.

Requirements

High school diploma or equivalent.
Strong verbal and written communication skills.
Demonstrated attention to detail and accuracy.
Ability to follow established processes and procedures.
Strong time management and organizational skills, with the ability to meet deadlines.
Proficiency with core systems, office equipment, computer applications, and software packages.
Authorization to work for any employer in the United States; the employer is unable to sponsor or take over sponsorship of an employment visa.

Responsibilities

Provide administrative and clerical support to claims team members and assist with daily departmental operations.
Maintain accurate, up-to-date records in designated systems and ensure information is accessible to appropriate team members.
Update routine reports and review information for accuracy and completeness.
Respond to incoming departmental phone calls and direct inquiries to appropriate team members as needed.
Communicate with internal departments and team members to exchange information and support claims-related activities.
Follow established procedures and guidelines to complete routine tasks accurately and efficiently.
Research information and find answers using established resources and processes.
Resolve routine issues and escalate complex or non-routine matters for additional guidance.
Manage daily responsibilities with attention to detail and meet established deadlines.
Provide backup front desk receptionist support, as needed, for Claims Support Specialists in Minnesota who report to the Edina office.
Perform special projects and other duties as assigned.