Claims Specialist

GEICO • Richardson, TX

19d • $53,000 - $79,000 • Hybrid

About The Position

As an Auto Claims Specialist, you will manage cases and multiple steps of the claims life cycle, helping policyholders through uncertain situations with guidance, support, and solutions. You will handle insurance claims in accordance with company policies and procedures, interact with customers and other involved parties, investigate claim details and coverage, and assess potential fraud. The role is based at GEICO’s Richardson, Texas office and includes comprehensive in-office training, followed by an opportunity to work 80% on-site and 20% off-site, subject to location and work guidelines.

Requirements

• At least 3 years of relevant customer service and/or transaction processing experience.
• High school diploma or GED.
• Strong customer service, interpersonal, problem-solving, and empathy skills.
• Adaptability, attention to detail, and ability to prioritize and multitask across platforms.
• Availability to work evenings, weekends, and holidays.

Nice To Haves

• At least 2 years of Auto Liability Claims experience.
• Experience in high-volume call centers with KPIs and measurable goals.
• Active Texas (4-20) All Lines Adjusters license.
• College degree.

Responsibilities

• Handle insurance claims efficiently and accurately while following company policies and procedures.
• Manage incoming calls and collect accident facts.
• Investigate claim details and collect statements from involved parties.
• Assist customers in the process of getting back on the road.
• Conduct thorough investigations to determine coverage and assess potential fraud.
• Promote customer satisfaction through meaningful interactions.

Benefits

• Medical, dental, vision, flexible spending accounts, and other health and wellness benefits starting on Day 1.
• Paid time off accrued immediately.
• 13 paid holidays annually: 8 fixed and 5 floating.
• 401(k) with up to 6% company match, vested immediately.
• GEICO Strive upfront tuition assistance of up to $5,250 annually.
• Continuing education and hundreds of eLearning courses at no cost.
• A $1,500 sign-on bonus for licensed candidates.
• Evening shift differential of 10% and weekend differential of 20%.
• GEICO Flex provides additional weeks annually to work off-site, subject to location and work guidelines.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED