Claims Specialist
About The Position
GEICO is hiring a Claims Service Specialist for its Fredericksburg, Virginia office. The role supports policyholders after an accident by gathering information, investigating claim details, and collecting statements from involved parties. Employees receive paid, industry-leading training on the claims process and help customers navigate claims with patience, support, and attention to detail. The role is hybrid after training: training is 100% in-office for 6–9 months, followed by four days per week in the office and one day per week working from home. The stated salary is $25.81–$30.53 per hour, or $52,000–$61,500 annually.
Requirements
- High school diploma or equivalent.
- Experience providing outstanding customer service by demonstrating expertise, fostering trust, and increasing customer satisfaction.
- Solid computer multitasking skills.
- Ability to communicate effectively verbally and in writing, and willingness to develop those abilities further.
- Ability to work comfortably and grow in a fast-paced, high-volume call center environment.
- Eagerness to learn new skills and openness to different career paths.
Nice To Haves
- Associate degree or higher.
- Active adjuster insurance license.
Responsibilities
- Collect facts about accidents.
- Investigate claim details.
- Collect statements from parties involved in accidents.
- Assist policyholders during the claims process with patience, support, and attention to detail.
Benefits
- Paid, industry-leading training.
- Personalized development programs, mentorship, and certification assistance.
- Competitive pay, benefits, and flexibility to support well-being and future needs.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
