Claims Specialist

GEICO • Tampa, FL

4d • $57,000 - $76,000 • Hybrid

About The Position

GEICO is hiring an Auto Claims Specialist to support policyholders with empathy and care after an accident. The specialist guides customers through their coverage and the steps needed to get back on the road safely. The role manages incoming calls, gathers accident facts and statements, investigates claim details, resolves customer concerns, and helps create a positive customer experience.

The position is based at GEICO’s Tampa, Florida office. After completing in-office training, employees may have the opportunity to work 80% on-site and 20% off-site, with additional off-site weeks available through GEICO Flex subject to location and work guidelines. Evening, weekend, and holiday availability is required.

Requirements

• Customer-facing claims experience is required.
• A high school diploma or GED is required.
• Strong customer service, interpersonal, problem-solving, and empathy skills.
• Adaptability, attention to detail, and the ability to prioritize and multitask across platforms.
• Availability to work evenings, weekends, and holidays.

Nice To Haves

• An active Florida Adjuster All Lines (0620) license is preferred.
• Experience in high-volume call centers with KPIs and measurable goals is preferred.
• A college degree is preferred.

Responsibilities

• Manage incoming customer calls.
• Collect accident facts and statements from involved parties.
• Investigate claim details.
• Guide policyholders through their coverage and the steps to get back on the road safely.
• Assist customers through the claims process.
• Resolve customer concerns and support a positive customer experience.
• Drive customer satisfaction through meaningful customer interactions.

Benefits

• Medical, dental, vision, and flexible spending account benefits beginning on the first day.
• Paid time off accrual beginning immediately.
• 13 paid holidays annually: 8 fixed and 5 floating.
• 401(k) with up to a 6% match, immediately vested.
• GEICO Strive upfront tuition assistance of up to $5,250 annually.
• Licensing and continuing education at no cost, including eLearning courses.
• Evening shift differential of 10%.
• Weekend shift differential of 20%.
• GEICO Flex offers additional weeks annually to work off-site, subject to location and work guidelines.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED