Claims Specialist
About The Position
GEICO is hiring an Auto Claims Specialist to support policyholders after an accident. The role involves reassuring customers with empathy, explaining coverage and next steps, investigating claim details, and helping customers get back on the road. This is an in-office position for training, with the opportunity afterward to work 80% on-site and 20% off-site, subject to GEICO Flex location and work guidelines. The office is at 2 Huntington Quadrangle, Melville, NY 11747. The posting lists a starting salary of $25.81 per hour / $52,000 annually and also gives an annual salary range of $23.91–$37.65, noting that the final rate depends on factors including role scope, experience, education, training, location, and market and business considerations. GEICO will not sponsor new employment authorization applicants for this position.
Requirements
- High school diploma or GED.
- Strong customer service, interpersonal, problem-solving, and empathy skills.
- Adaptability, attention to detail, and the ability to prioritize and multitask across platforms.
- Experience in high-volume call centers with KPIs and measurable goals.
- Availability to work evenings, weekends, and holidays.
Nice To Haves
- Customer-facing claims experience preferred.
- College degree preferred.
Responsibilities
- Manage incoming calls from customers.
- Collect accident facts and investigate claim details.
- Collect statements from involved parties.
- Assist customers through the process of getting back on the road.
- Resolve customer concerns and support a positive customer experience.
- Drive customer satisfaction through meaningful interactions.
Benefits
- Medical, dental, vision, and flexible spending account benefits starting on Day 1.
- Immediate paid time off accrual.
- 13 paid holidays annually: 8 fixed and 5 floating.
- 401(k) with up to 6% company match, vested immediately.
- GEICO Strive upfront tuition assistance of up to $5,250 annually.
- Licensing and continuing education at no cost, including eLearning courses.
- Personalized development programs, mentorship, and certification assistance.
- GEICO Flex provides additional weeks annually to work off-site, subject to location and work guidelines.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
