Claims Specialist
About The Position
As a Claims Specialist on Resilience’s global Claims and Incident Management team, you will own the day-to-day investigation and management of Cyber, Technology Errors & Omissions, and Miscellaneous Professional Lines claims. You will manage a dedicated claims portfolio, conduct investigations and negotiations, apply insurance contract expertise to recommend accurate claim reserves, and help connect incident response with Resilience’s mission of building cyber resilience for clients. The role also involves collaborating with internal security and technology teams to provide policyholders with proactive incident response and preventative services. You will manage external service providers during incidents to reduce losses, maintain thorough claim files, and share data and analytics with the Underwriting team to help refine risk selection. The position requires a proactive, collaborative approach across security, technology, and underwriting in a fast-paced environment.
Requirements
- Five years of proven experience in claims handling, claims advocacy, or cyber insurance coverage.
- Demonstrated ability to evaluate primary and excess coverage and navigate increasingly complex cases.
- Ability to communicate clearly with insureds, brokers, vendors, and underwriters.
- Expertise handling third-party claims, particularly in Technology Errors & Omissions and Miscellaneous Professional Lines.
- Established connections within the cyber broking community, incident response, or cybersecurity sectors.
Responsibilities
- Own the day-to-day investigation and management of Cyber, Technology Errors & Omissions, and Miscellaneous Professional Lines claims.
- Take ownership of a dedicated claims portfolio.
- Conduct claim investigations and manage negotiations.
- Apply expertise in insurance contracts to recommend accurate claim reserves.
- Collaborate with internal security and technology teams to provide policyholders with proactive incident response and preventative services.
- Manage external service providers during incidents to reduce losses.
- Maintain meticulous claim file documentation.
- Establish a data and analytics feedback loop with the Underwriting team to refine risk selection.
Benefits
- Innovative company culture
- Flexible work schedules
- Family paid leave
- Paid healthcare for employees
- 401k/Pension
- Professional development and career advancements
- Flexible paid time off
- Employee referral bonus
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
