Claims Specialist

Bravera Careers•Dickinson, ND

20d•Onsite

About The Position

Bravera is hiring a customer-focused Claims Specialist in Bismarck or Dickinson, North Dakota. The role serves as the primary claims resource for agency clients, providing claim reporting, advocacy, coverage support, and ongoing follow-up. The Claims Specialist works with clients, insurance carriers, adjusters, and agency colleagues to promote efficient claim handling, keep customers informed, and help ensure claim outcomes align with policy provisions. The position supports clients throughout the claims process, including explaining coverage and claim procedures, coordinating documentation, monitoring open claims, and following up on claim progress. It also involves maintaining accurate claim records, identifying potential coverage discrepancies, and advocating for fair claim handling. The employee must comply with insurance regulations, including Bank Secrecy Act requirements, and report suspicious activity to the BSA Officer. Periodic travel to client meetings, claim consultations, or agency events may be required. A valid driver's license and acceptable driving record are required to maintain coverage under Bravera's vehicle insurance provider.

Requirements

Obtain a valid Resident Insurance License within 90 days of accepting the position.
Bachelor’s degree in accounting, business administration, or another related field.
At least three years of professional customer service experience.
Insurance industry experience.
PC proficiency in a Windows environment, including Word, Excel, and Outlook.
Proficiency in keyboarding.
Exceptional telephone etiquette and good organizational skills; thorough, patient, and detail oriented.
Ability to work in a fast-paced environment with changing priorities.
Desire and ability to provide top-notch customer service to internal and external customers.
Maintain a valid driver’s license and an acceptable driving record.

Nice To Haves

Claims-related experience is strongly preferred.
Experience working with insurance policies, coverage interpretation, claim reporting, or carrier communications is preferred.

Responsibilities

Report claims promptly and accurately to insurance carriers and third-party administrators.
Serve as a primary client contact throughout the claims process, provide updates, answer questions, and help clients navigate claim-related concerns.
Monitor open claims and follow up with carriers, adjusters, and clients to support timely claim progression and resolution.
Review policy coverages and claim information to help clients understand available coverage, claim procedures, and carrier requirements.
Review carrier coverage positions and claim determinations alongside policy language; identify potential discrepancies, seek clarification, and advocate for fair outcomes.
Coordinate collection and submission of claim-related documentation, photos, estimates, invoices, and other supporting materials.
Maintain complete and accurate claim files and document communications and activities in the agency management system.
Assist clients with claim-related issues and facilitate communication between clients and carriers.
Help clients understand factors contributing to losses and provide guidance on claim prevention and risk-awareness resources when appropriate.
Maintain knowledge of insurance coverages, carrier claim practices, industry trends, and emerging claim-related issues.
Collaborate with producers, account managers, carriers, adjusters, and other agency personnel to support positive client outcomes.
Identify opportunities to improve claims workflows, processes, and client experience.
Follow agency workflows, procedures, and documentation standards.
Assist with special projects and other duties assigned by management.
Comply with insurance rules and regulations, including Bank Secrecy Act requirements; watch for potential fraud or money laundering and report suspicious activity to the BSA Officer.
Travel periodically to client meetings, claim consultations, or agency events as required.