Claims Specialist - Repo Plus

Allied Solutions•Carmel, IN

7d•Onsite

About The Position

The REPO Plus Claims Specialist manages daily new assignments and REPO Plus inventories of up to and exceeding 400 files. The role reviews insurance policies and claim documentation to investigate potential coverage for damaged vehicles for a variety of lenders. It directs related claim activities, including coverage and claim-history investigations, estimate and appraisal requests and reviews, and the eventual payment or rejection of claims by outside insurance carriers (OICs). The specialist also contributes to department training, auditing, mentoring, and workflow and process improvement. The position serves as a technical resource for the team and department and supports the REPO Plus Claims Supervisor. The role handles assigned REPO Plus files and recovery activities, provides training and escalation support, contributes to process-improvement projects, and assists the REPO Plus Claims Supervisor with operational and client-related tasks. Responsibilities may also include additional inventory coverage, Department of Insurance complaints or inquiries, and one-off assignments outside the normal workflow or scope.

Requirements

High school diploma or GED required.
1–2 years of related experience.

Nice To Haves

Associate’s degree, vocational or technical school degree, or an equivalent combination of education and experience.

Responsibilities

Manage the receipt of new claim assignments and assigned pending inventory.
Review new assignments for potential insurance coverage.
Identify opportunities for coverage investigations, new claim reporting to carriers, estimate or appraisal creation and review, prior claim-history investigations, and demands to outside insurance carriers.
Follow up with outside insurance carriers in a timely manner regarding payment or rejection of REPO Plus claims.
Escalate rejected files as necessary.
Meet individual quality assurance and recovery targets set by REPO Plus management.
Provide new-hire, evergreen, and cross-position training as directed by the REPO Plus Claims Supervisor.
Serve as an escalation resource for claims referred by REPO Plus Adjusters or other department members.
Take on additional pending files when an associate leaves the department or as part of an inventory-reduction exercise, when required.
Complete Department of Insurance complaints or inquiries as needed.
Handle one-off claim assignments outside the normal REPO Plus workflow or scope.
Provide feedback and assistance on workflow and process reviews and enhancements, including testing workflows, contributing to discovery and design of new processes, and giving management feedback on current processes.
Assist the REPO Plus Claims Supervisor with work assignment, audits of existing and closed inventory, client communications about specific claim inquiries, and lender contact as an additional point of contact.