Claims Specialist
Samsonite•Mansfield, MA
•$22 - $29
About The Position
The Claims Specialist is responsible for accurately and promptly processing customer credit and debit memos resulting from approved deductions, claims, chargebacks, and invoices for credit across Samsonite North America brands, business units, and accounts. The role prepares and maintains deduction reporting, monitors outstanding items, and works with internal teams and customers to expedite resolution and disposition of open deductions and chargebacks.
Requirements
- At least 3 years of directly related accounts receivable or credit experience, including collections.
- Intermediate Excel skills, including competence with VLOOKUPs and pivot tables.
- Competence with Microsoft Office, including Outlook.
- Strong verbal and written communication skills for direct contact with customers and multiple internal departments.
- Ability to distill and analyze large amounts of data.
- Strong attention to detail and ability to enter data into appropriate systems for tracking and reporting.
- Positive attitude and ability to work as a team player.
Nice To Haves
- Consumer packaged goods (CPG) experience.
- Associate degree in accounting or higher.
- ERP system experience; SAP preferred.
- Experience with Docuware software.
Responsibilities
- Process approved customer claims and post credit memos in SAP across all businesses, applying them accurately to sales allowances, advertising, and miscellaneous expense accounts.
- Coordinate with sales, customer service, credit, and accounting teams to ensure claims are validated and properly posted.
- Summarize and report monthly credits processed for statistical analysis.
- Review and research customer credit requests, assign appropriate reason codes and material numbers, and ensure supporting evidence meets the authorization matrix.
- Review and research customer chargebacks received from functional areas through Docuware and manual submissions, and prepare accurate chargeback invoices promptly.
- Send documents and emails to customers and use portal integration to facilitate resolution.
- Work with the credit and collections team as appropriate to escalate resolution.
Benefits
- Meaningful rewards and development opportunities.
- Recognition of performance.
- A supportive working environment.
- A diverse and inclusive culture.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
