Claims Specialist

Bravera•Bismarck, ND

5d•Onsite

About The Position

Bravera is hiring a Claims Specialist in Bismarck, ND or Dickinson, ND. This customer-focused role serves as the primary claims resource for agency clients, providing claim reporting, advocacy, coverage support, and ongoing follow-up. The specialist works with clients, carriers, and adjusters to support efficient claim handling, keep customers informed, and help ensure claim outcomes align with policy provisions. The position involves reporting and monitoring claims, explaining policy coverage and claim processes, reviewing carrier decisions against policy language, coordinating supporting documentation, and maintaining complete claim files. The specialist also supports claim prevention and risk awareness, collaborates with agency colleagues and external partners, and identifies opportunities to improve claims processes and customer experience. Periodic travel to client meetings, claim consultations, or agency events may be required. A valid driver's license and acceptable driving record are required to maintain coverage under Bravera's vehicle insurance provider. The employee must follow insurance rules and regulations, including Bank Secrecy Act requirements, proactively watch for potential illegal activity or fraud, and report suspicious activity to the BSA Officer. The role may also involve special projects and other duties assigned by management.

Requirements

Valid resident insurance license within 90 days of accepting the position.
Bachelor's degree in accounting, business administration, or a related field.
At least three years of professional customer service experience.
Insurance industry experience.
PC proficiency in a Windows environment, including Word, Excel, and Outlook.
Keyboarding proficiency.
Exceptional telephone etiquette and good organizational skills.
Thorough, patient, and detail-oriented approach, with the ability and desire to provide excellent service to internal and external customers.
Ability to work in a fast-paced environment with changing priorities.
Valid driver's license and acceptable driving record to maintain coverage under Bravera's vehicle insurance provider.

Nice To Haves

Claims-related experience is strongly preferred.
Experience with insurance policies, coverage interpretation, claim reporting, or carrier communications is preferred.

Responsibilities

Report claims promptly and accurately to insurance carriers and third-party administrators.
Serve as a primary client contact throughout the claims process, providing updates, answering questions, and assisting with claim-related concerns.
Monitor open claims and follow up with carriers, adjusters, and clients to support timely progression and resolution.
Review policy coverage and claim information to help clients understand coverage, procedures, and carrier requirements.
Review carrier coverage positions and claim determinations against policy language; identify potential discrepancies, seek clarification, and advocate for fair outcomes.
Coordinate collection and submission of claim documentation, photos, estimates, invoices, and other supporting materials.
Maintain complete and accurate claim files and document communications and activities in the agency management system.
Facilitate communication between clients and carriers and advocate for fair and timely claim handling.
Help clients understand factors contributing to losses and provide claim-prevention and risk-awareness guidance when appropriate.
Maintain knowledge of insurance coverages, carrier claim practices, industry trends, and emerging claim-related issues.
Collaborate with producers, account managers, carriers, adjusters, and other agency personnel to support positive client outcomes.
Identify opportunities to improve claims workflows, processes, and client experience.
Follow agency workflows, procedures, and documentation standards.
Assist with special projects and other duties assigned by management.
Comply with insurance rules and regulations, including Bank Secrecy Act requirements; watch for potential illegal activity or fraud and report suspicious activity to the BSA Officer.
Travel periodically to client meetings, claim consultations, or agency events when required; maintain a valid driver's license and acceptable driving record.