Claims Specialist

Ardmore Home Design • City of Industry, CA

8d

About The Position

The Claims Specialist provides client claim support, resolves claims according to standard operating procedures, and delivers quality customer service to clients, Account Managers, and Sales Representatives. The role works closely with Quality Control to identify and report product trends, issues, and concerns. The ideal candidate has strong communication and problem-solving skills and pays close attention to detail.

The position reviews and processes claims involving damaged, defective, or missing products; verifies supporting documentation; and determines appropriate outcomes, such as replacement, repair, credit, or denial, in accordance with company guidelines. It also involves communicating claim decisions and next steps, collaborating across teams on complex cases, sharing product trends for root-cause investigation, and helping improve claims processes and documentation standards.

Ardmore Home Design (AHD), founded in 2008, is a privately owned, founder-led company that designs, sells, and distributes luxury home décor globally to interior designers and boutique and luxury retailers. Its wholesale brands include Made Goods, Pigeon & Poodle, Blue Pheasant, and Burton James.

Requirements

• At least 2 years of previous Claims or Customer Service experience; furniture industry experience is preferred.
• Excellent problem-solving skills, including the ability to analyze situations and present resolution options.
• Customer-first mindset and sound business judgment.
• Ownership mentality and accountability for results.
• Excellent verbal and written communication skills, with a focus on professionalism.
• Ability to quickly learn and retain knowledge of products and services.
• Ability to multitask, prioritize, and manage time effectively while maintaining a positive and professional attitude.
• Resilience under pressure and adaptability in a fast-paced environment.

Nice To Haves

• Previous Claims or Customer Service experience within the furniture industry.

Responsibilities

• Review, analyze, and process claims related to damaged, defective, or missing products.
• Maintain accurate records and timely updates in the claims management system.
• Verify supporting documentation, including appropriate photos and issue details, to assess claim validity and root cause.
• Determine appropriate resolutions—such as replacement, repair, credit, or denial—in accordance with company guidelines.
• Clearly explain claim outcomes and next steps.
• Follow up with clients, Account Managers, and Sales Representatives using clear, detail-oriented, customer-centric communication.
• Maintain current knowledge of products, warranty information, and industry standards to address resolution inquiries and concerns.
• Collaborate across functions to resolve complex claims.
• Communicate product trends to appropriate partners for further investigation and root-cause resolution.
• Contribute to improvements in claims processes and documentation standards.

Benefits

• Three weeks of paid time off per year.
• Seven paid holidays per year.
• Up to 6% employer 401(k) contributions.
• Benefits and wellness programs.
• Training and career development opportunities.
• Work-life balance.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed