Claims Specialist

Clearwater Express Wash•Montgomery, TX

13d•Onsite

About The Position

BlueWave Express Car Wash is seeking a detail-oriented, customer-focused Claims Specialist to support the investigation, resolution, and administration of guest claims. The role manages vehicle damage and customer incident claims from initial intake through final resolution, using strong investigative skills, clear communication, attention to detail, and fact-based decision-making while maintaining a positive customer experience. The position is based in the office in Montgomery, Texas, and is in the Claims department. Hours are Monday through Friday, 8:30 a.m. to 5:30 p.m.; an occasional half-day Saturday may be required. The Claims Specialist works with guests, store leadership, repair facilities, insurance carriers, attorneys, and internal stakeholders to investigate incidents, coordinate claim resolution, and ensure accurate documentation and timely follow-up.

Requirements

High school diploma or GED.
Strong written and verbal communication skills.
Excellent organizational and time-management abilities.
Ability to review and analyze evidence objectively.
Proficiency with Microsoft Office Suite, including Outlook, Excel, and Word.
Ability to handle sensitive situations professionally while maintaining a customer-service mindset.

Nice To Haves

Associate or bachelor's degree.
Two or more years of claims handling, customer service, insurance, risk management, or related experience.
Experience with claim management, CRM, or incident reporting systems.
Experience successfully managing verbal communication with guests.
Knowledge of vehicle damage assessment and repair estimating.
Experience reviewing surveillance or operational footage.
Understanding of liability investigations and claim resolution processes.
Ability to work independently and manage multiple claims simultaneously.

Responsibilities

Receive, review, and process customer claims related to vehicle damage and wash incidents.
Investigate claims by reviewing incident reports, photographs, video footage, repair estimates, and supporting documentation.
Communicate professionally with store leadership, guests, repair facilities, insurance carriers, attorneys, and internal stakeholders.
Document claim activity and maintain accurate records in company systems.
Coordinate inspections, estimate reviews, repair approvals, and payment processing.
Prepare and send claim determination letters, settlement communications, and denial notices, including by email, text, and live phone calls.
Track claim status and follow up with all involved parties in a timely manner.
Identify trends and recurring issues and recommend ways to reduce future claims exposure.
Collaborate with site managers and operations teams to gather facts and support investigations.
Ensure compliance with company policies, procedures, and applicable regulations.