Claims Specialist

Parker's Kitchen • Savannah, GA

6d

About The Position

Parker's is seeking a detail-oriented and customer-focused Claims Specialist to support the administration of workers' compensation, general liability, auto liability, property, unemployment, and other insurance claims from initial reporting through resolution. Working closely with the Risk Manager, Human Resources, Operations, Legal, and insurance partners, this role investigates claims, maintains accurate records, communicates with key stakeholders, and helps protect Parker's employees, customers, assets, and financial interests while minimizing organizational risk.

Requirements

• Bachelor's degree, or equivalent combination of education and professional experience.
• Experience preparing reports, claim documentation, and written correspondence.
• Exceptional analytical, investigative, and critical-thinking skills, including the ability to interpret data, identify trends, and prepare and present findings to leadership.
• Strong attention to detail and commitment to accuracy.
• Excellent verbal, written, and interpersonal communication skills, with the ability to build relationships and resolve conflict professionally.
• Excellent organizational and time-management skills, with the ability to manage multiple priorities independently.
• Ability to research laws, regulations, policies, and claim documentation to support informed decision-making.
• Knowledge of workers' compensation, unemployment, general liability claims, risk management, and applicable federal and state regulations.
• Proficiency in Microsoft Office 365 (Word, Excel, Outlook, PowerPoint), Google Workspace, and claims management systems.

Nice To Haves

• 2+ years of experience administering workers' compensation, general liability, unemployment, property, auto liability, or related insurance claims.
• Experience in retail, hospitality, convenience store, or multi-location operations.
• Experience with claims management systems and risk management software.

Responsibilities

• Manage assigned claims across multiple insurance lines, coordinating the claim lifecycle from incident reporting through closure.
• Notify insurance carriers of new claims and serve as the primary point of contact throughout the claims process.
• Assist injured employees throughout the claims process, including coordinating return-to-work efforts with managers, medical providers, and Human Resources.
• Schedule appointments, obtain medical updates, monitor case progress, and follow up with relevant stakeholders to facilitate timely resolution.
• Investigate claims by collecting evidence, interviewing involved parties, reviewing documentation, and maintaining complete, accurate, and compliant claim records.
• Analyze claim trends, exposures, and recurring incidents; recommend strategies to reduce risk, control costs, and improve workplace safety.
• Prepare investigative summaries, reports, and recommendations for management.
• Prepare and defend unemployment claims by researching regulations, compiling supporting documentation, and developing responses.
• Represent Parker's during unemployment appeal hearings, telephone hearings, mediations, and other assigned proceedings; organize case files, prepare witnesses, and present supporting documentation.
• Communicate with Operations and Human Resources to obtain information necessary to support claim decisions.
• Collaborate with the Risk Manager, General Counsel, Human Resources, Operations, insurance carriers, third-party administrators, and external counsel on claim outcomes.
• Assist with claim reviews, reserve evaluations, settlement discussions, and resolution strategies.
• Identify potential legal issues, including EEOC matters, wrongful termination concerns, or litigation exposure, and communicate findings to appropriate leadership.
• Prepare injury-related reports, management summaries, and other requested documentation.
• Ensure compliance with applicable federal, state, and local laws governing workers' compensation, unemployment, liability claims, and insurance reporting.
• Maintain confidentiality of sensitive employee, customer, and company information.
• Maintain organized claim files and use claims data and trend analysis to improve processes, reduce risk, and support audit readiness.
• Support departmental projects and continuous improvement efforts.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time