Claims Specialist

Veit•Rogers, MN

20d

About The Position

The Claims Specialist supports the day-to-day administration of company claims, including workers’ compensation, general liability, auto liability, property, equipment, and other insured or self-insured claims. The role assists with claim intake, documentation, tracking, reporting, and follow-up, coordinating with internal teams and external partners to support timely handling, accurate records, and compliance with company procedures and insurance requirements. The position calls for strong organization, attention to detail, confidentiality, and professional communication. It is generally performed in an office environment, with occasional travel to jobsites or company locations to support claim follow-up, incident documentation, meetings, or other business needs. Occasional overtime, early starts, extended hours, or schedule adjustments may be required. Veit is a specialty contractor working in areas including foundations, earthwork, utilities, marine services, industrial cleaning, cured-in-place pipelining, and waste disposal. The company describes a collaborative culture and emphasizes safety, intentional work, leadership, authentic relationships, and integrity.

Requirements

Associate degree in business administration, human resources, risk management, safety, legal studies, or a related field preferred; equivalent education, training, or experience may be considered.
One to two years of experience in claims administration, insurance support, workers’ compensation, risk management, safety, legal support, human resources, or a related administrative role preferred.
Basic understanding of claims administration, insurance processes, workers’ compensation, claim documentation, certificates of insurance, and related recordkeeping.
Ability to review, organize, and summarize claim reports, incident documentation, correspondence, medical restrictions, and related records with attention to detail.
Strong organizational, follow-up, customer service, written communication, and verbal communication skills.
Proficiency with Microsoft Office applications, including Outlook, Word, Excel, and Teams.
Ability to communicate clearly and professionally with employees, field leaders, insurance representatives, brokers, medical providers, vendors, and other external parties.
Ability to maintain confidentiality and exercise appropriate discretion when handling company, employee, customer, claim, medical, legal, and other sensitive information.
Ability to handle sensitive matters with professionalism, discretion, and sound judgment.
Adherence to company policies, procedures, safety requirements, and work rules.
Ability to meet the position’s physical demands, including communicating and exchanging accurate information, sitting or standing for extended periods, using a computer or laptop, navigating between office floors, attending occasional off-site meetings or jobsite visits, and occasionally lifting and carrying office materials or files.

Nice To Haves

Experience using claims management systems, HRIS platforms, safety systems, document management tools, or data tracking and reporting tools.
Experience in construction, heavy civil, utilities, field-based operations, or a similar environment.
Interest in developing knowledge of insurance, risk management, safety, workers’ compensation, or claims administration.

Responsibilities

Support intake, reporting, documentation, tracking, and follow-up for workers’ compensation, general liability, auto liability, property, equipment, and other assigned claims.
Serve as an internal point of contact for employees, supervisors, field leaders, HR, Safety, Operations, and Legal regarding assigned claims.
Coordinate with insurance carriers, brokers, third-party administrators, medical providers, vendors, and other external partners as directed.
Collect, review, organize, and maintain claim information, incident reports, medical restrictions, correspondence, and related records.
Assist with workers’ compensation administration, restricted-duty documentation, return-to-work communication, and claim follow-up in partnership with HR, Safety, Operations, and Legal.
Prepare claim summaries, status updates, loss reports, and other internal reporting materials as requested.
Assist with incident documentation, safety reporting, and related compliance activities in partnership with Safety and HR.
Track claim activity, loss data, incident trends, open items, and follow-up actions to support reporting and process improvement.
Maintain confidentiality and securely handle employee medical information, claim records, legal communications, and other sensitive business information, limiting access to those with a legitimate business need.
Perform other related duties, projects, and responsibilities as assigned.
Maintain regular, reliable attendance during scheduled work hours.