Claims Specialist Lead - Litigation/Retail

Gallagher•Carrollton, TX

108d•Remote

About The Position

Gallagher Bassett is hiring a Claims Specialist Lead to handle complex general liability claims in the US. The role is eligible for fully remote work and requires active adjuster licenses in New York, Texas, Florida, and California. The successful candidate will investigate, evaluate, and resolve claims involving areas such as premises liability, slip and fall, trip and fall, litigation, food-borne illness, and restaurant, retail, or warehouse operations. The position involves analyzing claims exposure, recommending settlement strategies and action plans, negotiating resolutions, and working in partnership with clients to improve claims management. The Claims Specialist Lead also coaches, mentors, and may supervise lower-level adjusters.

Requirements

High school diploma.
At least 7 years of related claims experience, with a proven ability to handle complex claims issues at a senior adjuster level.
Active adjuster licenses in New York, Florida, Texas, and California, and appropriate licensing or certification in all states where claims are handled.
Knowledge of accepted industry standards and practices.
Computer experience with related claims and business software.
Claims experience in general liability, including premises liability, slip and fall, trip and fall, litigation, food-borne illness, or restaurant, retail, or warehouse claims.

Nice To Haves

Bachelor's degree.
10 or more years of prior experience adjusting claims in the applicable specialty area.
Experience in claims and in the insurance legal and regulatory environment.

Responsibilities

Independently analyze claims exposure and recommend appropriate settlement strategies and action plans.
Create reservation-of-rights and coverage-denial letters, negotiate settlements, and resolve claims directly with involved parties.
Interact extensively with parties involved in the claims process and recommend retaining outside specialists when appropriate.
Handle claims in accordance with client and corporate policies and procedures, as well as applicable statutory, regulatory, and ethical requirements.
Document and communicate claim activity timely and efficiently in a way that supports the claim-file outcome.
Coach, mentor, and potentially supervise lower-level adjusters.
Investigate, evaluate, and resolve complex general liability claims.
Partner with clients to deliver solutions and enhance claims management processes.
Think critically, solve problems, and plan and prioritize activities to serve clients effectively.