Claims Service Specialist

GEICO•Poway, CA

6d•Hybrid

About The Position

As an Auto Claims Specialist, you will support customers after an accident by guiding them through their coverage and the steps involved in getting back on the road. The role includes handling incoming calls, gathering accident and claim information, investigating claim details, collecting statements, and resolving customer concerns with empathy and care. The position is based at GEICO’s Poway, California office. Training is completed in-office, after which the role offers an opportunity to work 80% on-site and 20% off-site, subject to GEICO Flex location and work guidelines. The listed starting rate is $24.32 per hour, with evening and weekend differentials. The posting also lists a general annual salary range of $22.90–$35.10.

Requirements

High school diploma or GED required.
Strong customer service, interpersonal, problem-solving, and empathy skills.
Ability to adapt, pay attention to detail, prioritize, and multitask across platforms.
Availability to work evenings, weekends, and holidays.

Nice To Haves

Customer-facing claims experience.
Experience in high-volume call centers with KPIs and measurable goals.
Active adjuster’s license; training and exam fees are provided.
College degree.

Responsibilities

Manage incoming customer calls.
Collect facts about accidents and investigate claim details.
Collect statements from involved parties.
Guide policyholders through their coverage and the steps to get back on the road.
Assist customers through the claims process.
Resolve customer concerns and promote a positive experience.
Drive customer satisfaction through meaningful interactions.

Benefits

Medical, dental, vision, flexible spending accounts, and other health and wellness benefits starting on Day 1.
Paid time off accrual beginning immediately.
13 paid holidays annually: 8 fixed and 5 floating.
401(k) with up to 6% company match and immediate vesting.
GEICO Strive upfront tuition assistance of up to $5,250 annually.
Licensing and continuing education at no cost.
Hundreds of eLearning courses.
Professional development programs, mentorship, and certification assistance.
Evening shift differential of 10%.
Weekend differential of 20%.
Opportunity to work additional weeks off-site through GEICO Flex, subject to guidelines.