Claims Service Specialist

GEICO • San Diego, CA

7d • $47,632 - $73,008 • Hybrid

About The Position

As an Auto Claims Specialist at GEICO, you will support customers with empathy and care when they need assistance. You will guide policyholders through their coverage and the steps involved in getting back on the road safely. The role involves managing incoming calls, collecting accident facts and statements, investigating claim details, resolving customer concerns, and helping create a positive customer experience.

The position is based at GEICO's Poway, California office. After completing in-office training, employees may work 80% on-site and 20% off-site, with additional off-site work available under GEICO Flex subject to location and work guidelines. Starting pay is listed as $24.32 per hour ($49,004.80 annually), with differentials of 10% for evening shifts and 20% for weekends. The posting also lists a general annual salary range of $22.90–$35.10.

Requirements

• High school diploma or GED is required.
• Strong customer service, interpersonal, problem-solving, and empathy skills.
• Ability to adapt, pay attention to detail, prioritize, and multitask across platforms.
• Availability to work evenings, weekends, and holidays.

Nice To Haves

• Customer-facing claims experience.
• Experience in high-volume call centers with KPIs and measurable goals.
• Active adjuster's license.
• College degree.

Responsibilities

• Manage incoming customer calls.
• Collect accident facts and investigate claim details.
• Collect statements from parties involved in claims.
• Assist customers through the process of getting back on the road.
• Resolve customer concerns and help ensure a positive experience.
• Drive customer satisfaction through meaningful interactions.

Benefits

• Health and wellness benefits starting on Day 1, including medical, dental, vision, and flexible spending accounts.
• Paid time off accrual beginning immediately.
• 13 paid holidays annually: 8 fixed and 5 floating.
• 401(k) with up to a 6% match and immediate vesting.
• GEICO Strive upfront tuition assistance of up to $5,250 annually.
• Licensing and continuing education at no cost, including eLearning courses.
• Opportunity to work 80% on-site and 20% off-site after in-office training.
• Additional annual off-site work weeks through GEICO Flex, subject to location and work guidelines.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED