Claims Service Specialist I - Hybrid - Bridgewater
About The Position
Join a Best Place to Work Company! Claim your future with Arbella! If you’re looking for a dynamic opportunity to help customers through their toughest challenges, you’re in the right place. Claim Service Specialists are advocates for our customers. They talk directly with people who have recently experienced a loss, inspect the damage, and investigate all documentation to ensure each detail is recorded accurately and fairly. Claim Service Specialists are responsible for thoroughly checking claim case facts, determining coverage, liability and reserves, and accurately reporting on each settlement. They are effective and talented negotiators – navigating settlements with individuals, attorneys, and other insurance carriers with poise and professionalism. They prepare and maintain well-written files and keep their teams up-to-date on current claims. New to insurance? All you need is great customer service and communication skills – we’ll train you on the rest!
Requirements
- A true commitment to customer service excellence through positive, effective and diplomatic oral and written communication skills
- Highly effective time management skills
- Strong attention to detail, accuracy, fairness and impeccable organization
- A passion for helping others
Nice To Haves
- Some customer service work experience preferred
Responsibilities
- Talk directly with people who have recently experienced a loss
- Inspect the damage
- Investigate all documentation to ensure each detail is recorded accurately and fairly
- Thoroughly check claim case facts
- Determine coverage, liability and reserves
- Accurately report on each settlement
- Negotiate settlements with individuals, attorneys, and other insurance carriers
- Prepare and maintain well-written files
- Keep their teams up-to-date on current claims
Benefits
- On-site gym and fitness classes and one-on-one personal training
- On-site nurse, nutritional counseling, and mental health resources
- Full-service cafeterias
- Free shuttle service to Quincy Adams T Station
- Tuition assistance programs
- Opportunities to get involved: Arbella Activities Committee, Diversity and Inclusion Council, and more
- A company committed to community: volunteer opportunities, employee-led community efforts, and the Arbella Insurance Foundation
- Robust training, mentorship, and professional/personal development programs
- Colleagues who genuinely care about each other
- Profit share bonus program
- Exceptional benefit and wellness programs
- Career development
- Flexible schedules
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
