Claims Quality Control Specialist (Hybrid)
About The Position
Intact Insurance Specialty Solutions is hiring a Claims Quality Control Specialist for its U.S. Claims team. The position is based in the Canton, Massachusetts; Denver, Colorado; or Farmington, Connecticut office and follows a hybrid schedule. Under limited supervision, the specialist performs auditing and compliance functions to help ensure departmental and regulatory requirements are met. The role evaluates claim file quality, identifies and reports quality-control issues, and recommends and supports measures to address deficiencies. It also contributes subject-matter expertise to corporate claim-handling standards, provides system and process training, supports projects and other claims operational needs, and works to anticipate and meet internal and external customer needs.
Requirements
- Associate or bachelor's degree, or equivalent experience.
- Five or more years of claims experience.
Responsibilities
- Identify, assess, and report quality-control issues.
- Conduct and report on Claims Quality Control activities.
- Recommend ways to address deficiencies and conduct related training as needed.
- Provide input for updates or changes to corporate claim-handling standards in areas of subject-matter expertise.
- Serve as an available resource for projects or activities beyond the Quality Control function.
- Conduct system and process training.
- Anticipate and meet internal and external customer needs.
- Evaluate claim file quality through appropriate audits.
- Assist with other Claims operational needs as required.
Benefits
- Comprehensive medical, dental, and vision insurance with no waiting period.
- Competitive paid time off programs.
- 401(k) savings and annual contributions of up to 12% of annual salary.
- Bonus potential for full-time employees.
- Mental health support programs.
- Life and disability insurance.
- Paid parental leave.
- Additional voluntary benefits.
- Time-off and flexible work arrangement options.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
