Claims Quality Control Specialist (Hybrid)
About The Position
Intact Insurance Specialty Solutions is hiring a Claims Quality Control Specialist for its U.S. Claims team. Based in the Canton, Massachusetts; Denver, Colorado; or Farmington, Connecticut offices, the role follows a hybrid schedule. Under limited supervision, the specialist performs auditing and compliance functions to help ensure departmental and regulatory requirements are met. The role evaluates claim file quality, identifies and reports quality control issues, recommends ways to address deficiencies, and provides related system and process training. It also supports updates to corporate claim handling standards, other projects and activities, customer needs, and additional claims operational requirements.
Requirements
- Associate or bachelor’s degree, or equivalent experience.
- Five or more years of claims experience.
Responsibilities
- Identify, assess, and report quality control issues.
- Conduct and report on Claims Quality Control activities, recommend actions to address deficiencies, and conduct related training as needed.
- Provide input for updates or changes to corporate claim handling standards in areas of subject-matter expertise.
- Serve as an available resource for projects or activities beyond the quality control function.
- Conduct system and process training.
- Anticipate and meet internal and external customer needs.
- Evaluate claim file quality through appropriate audits.
- Assist with other Claims operational needs as required.
Benefits
- Comprehensive medical, dental, and vision insurance with no waiting period.
- Competitive paid time off programs.
- 401(k) savings and annual contributions of up to 12% of annual salary.
- Mental health support programs.
- Life and disability insurance.
- Paid parental leave.
- Additional voluntary benefits.
- Bonus potential for full-time employees.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
