Claims Representative Liability-NARBI

Sentry Insurance•El Paso, WI

23d•Hybrid

About The Position

The Claims Representative Liability handles Non-Attorney Represented Bodily Injury Auto Claims. The role manages a caseload and investigates, evaluates, negotiates, and resolves coverage, liability, negligence, and damage issues accurately. It requires providing supportive customer service throughout the claims process and obtaining and maintaining applicable state licensing.

Requirements

Bachelor’s degree or equivalent work experience.
At least 1 year of related work experience.
Ability to review and analyze detailed documents, insurance policies, coverages, and insurance regulations.
Ability to make appropriate claim decisions, prioritize, and manage workload.
Effective verbal and written communication skills.
Technological aptitude.
Demonstrated fundamental negotiation skills.
Ability to obtain and maintain state licensing requirements.

Responsibilities

Verify coverage by reviewing policies and interpreting policy terms, conditions, and language.
Evaluate liability by taking recorded statements, reviewing police reports, and compiling other pertinent evidence.
Negotiate or deny liability based on investigation findings.
Set appropriate claim reserves promptly based on ongoing liability evaluations.
Negotiate settlements with policyholders, claimants, and other insurance carriers within established guidelines.
Ensure claims are paid promptly and within authorized limits.
Document decisions, communications, and activities throughout the claims process to support compliance with regulations, legal requirements, and internal policies.
Explain the claims process, keep customers informed, and communicate decisions and the reasons behind them with empathy and support.
Obtain and maintain state licensing requirements.

Benefits

Optional work from home on Mondays and Fridays, with in-office work Tuesday through Thursday.
Technology and tools provided for office and home workspaces.
Depending on location, an on-site cafeteria stipend or meal allowance.
Sentry University and tuition reimbursement.
Group medical, dental, and vision insurance.
Parental leave and caregiver leave.
Pet insurance.
Wellness resources.
HSA, FSA, and Dependent Care FSA options.
Paid Time Off.
Paid Volunteer Time Off.
100% company match on the first 8% contributed to the 401(k) each pay period, with immediate vesting.