Claims Property Lead
About The Position
The Claims Property Lead will work with the Head of Claims to build and manage a property-focused claims team, promoting consistent claim quality and service. The role oversees the growing US property claims portfolio, providing direction and technical guidance to in-house claims personnel and third-party administrators (TPAs). It includes reviewing and approving claims that exceed TPA or examiner authority, collaborating with underwriting, actuarial, and other stakeholders on claims, coverage, and trends, and sharing knowledge and best practices with the wider Canopius claims team across offices. The Lead supports implementation of claims strategy, helps build the US property claims team, manages examiner and TPA performance, and promotes excellent service to clients and partners. The role also contributes to reporting, reserving discussions, compliance, operational improvement, and attendance at mediations and trials as needed.
Requirements
- Bachelor’s degree required.
- At least 10 years of claims and/or legal experience handling personal and commercial property lines.
- Leadership or management experience.
- Strong team-building ability.
- Knowledge and understanding of the US insurance market.
- Thorough technical knowledge of property claims practices and procedures.
- Multi-state claim handling experience.
- Thorough functional knowledge of Microsoft Office applications, including Word and Excel.
- Self-starter with a demonstrated history of proactive performance.
- Detail-oriented service professional able to communicate effectively with management, coworkers, and clients.
- Excellent interpersonal, networking, influencing, and negotiation skills.
- Inspirational and motivational leadership.
- Adaptable and approachable.
- Desire for continuous learning and growth.
Responsibilities
- Proactively manage US property claims portfolios and oversee in-house claim handling from notification through investigation, resolution, and interim and final payments within authority levels.
- Review property claims submitted by TPAs and authorize reserves and payments exceeding TPA or examiner authority.
- Guide examiners and TPAs to ensure proper investigations and timely, equitable claim dispositions, including retaining experts or attorneys when needed.
- Participate in coverage discussions with examiners and TPAs as needed.
- Monitor claim strategies to support optimal outcomes.
- Support the Head of Claims and senior leaders in implementing claims strategy.
- Assist in building the US property claims team.
- Identify technical and operational initiatives and provide feedback for continuous improvement.
- Maintain collaborative relationships with internal and external stakeholders and assist with claim issues, loss analysis, and form analysis or creation.
- Ensure compliance with industry regulations and standards.
- Manage in-house claims examiners and TPA performance through claim file audits and ongoing review of management information.
- Set team goals and objectives and review progress.
- Contribute to claims management reports and monthly and quarterly reserving meetings, and flag underperforming portfolio areas to internal stakeholders.
- Prepare reports for management, underwriting, agents, insureds, or state agencies as needed.
- Promote the Canopius brand through excellent and differentiating claims service.
- Attend mediations and trials as needed.
Benefits
- Hybrid working.
- Competitive base salary.
- Non-contributory 401(k).
- Discretionary bonus.
- Medical, dental, and vision insurance.
- Other benefits supporting financial, physical, social, and psychological health.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
