Claims Program Specialist

Hiscox•Atlanta, GA

22d•Hybrid

About The Position

The Claims Program Specialist supports operational excellence across the Claims organization through claims technician work, training delivery, onboarding coordination, content management, and process enablement. The role bridges day-to-day claims operations and organizational learning by helping employees use claims systems, workflows, tools, and business processes effectively. Approximately 50% of the role is dedicated to Claim Technician responsibilities and 50% to training, operational enablement, and learning program support. The specialist partners with the Claims Program Manager, Claims Leadership Team, Quality Assurance, Compliance, and subject matter experts to keep training current, effective, and aligned with business needs. The position is hybrid and requires two days in the office each week. It can be based in Atlanta, Boston, Chicago, Manhattan, Scottsdale, or West Hartford.

Requirements

Experience in property and casualty insurance, claims operations, or a related business environment.
Working knowledge of claims systems, workflows, business processes, and operational procedures.
Strong communication and presentation skills.
Strong organizational and project coordination skills.
Ability to learn and explain technical concepts, systems, and processes.
Proficiency with Microsoft Office applications, including PowerPoint, Excel, Teams, and SharePoint.
Ability to manage multiple priorities and deadlines in a fast-paced environment.

Nice To Haves

Experience facilitating training, onboarding, coaching, mentoring, or knowledge-transfer activities.
Experience developing training materials, job aids, e-learning content, or reference documentation.
Familiarity with learning management systems, SharePoint, or knowledge management platforms.
Experience supporting operational change management or technology implementations.

Responsibilities

Deliver instructor-led and virtual training on claims systems and technology, payment processing, claims workflows, business processes, new tools, best practices, and process changes.
Facilitate portions of the new-hire onboarding program.
Help develop, maintain, and improve training curricula, job aids, reference guides, and operational documentation.
Convert repeatable training content into self-service materials such as e-learning modules, videos, quick reference guides, and process resources.
Support adoption and implementation of new claims tools, technologies, and operational initiatives.
Coordinate training logistics, scheduling, attendance tracking, and completion reporting.
Monitor learner feedback and recommend improvements to training content and delivery.
Maintain and enhance Claims LaunchPad and other learning resources.
Keep training content current, accurate, and easy to navigate; support reporting, governance, version control, and completion tracking.
Coordinate content updates arising from process changes, QA findings, compliance requirements, or technology enhancements.
Process claim payments and related financial transactions.
Perform assigned technical and administrative support activities and assist Claims Professionals with workflow execution and operational tasks.
Support claims process efficiency and operational improvement efforts.
Maintain accuracy and quality standards while completing technical support work.

Benefits

Competitive salary and bonus based on personal and company performance.
401(k) with competitive company matching.
Health insurance, vision insurance, dental insurance, and flexible spending account plans.
Company-paid group term life, short-term disability, and long-term disability coverage.
Paid parental leave.
Four-week paid sabbatical after every five years of service.
Financial Adoption Assistance and Medical Travel Reimbursement Programs.
Annual reimbursement up to $600 for health club membership or fees associated with a fitness program.
Dynamic, creative, and values-driven culture.
Modern and open office spaces with complimentary drinks.