Claims Program Specialist
About The Position
The Claims Program Specialist supports operational excellence across the Claims organization through claims technician work, training delivery, onboarding coordination, content management, and process enablement. The role bridges day-to-day claims operations and organizational learning, helping employees use claims systems, workflows, tools, and business processes effectively. Approximately 50% of the role is dedicated to Claim Technician responsibilities and 50% to training, operational enablement, and learning program support. The specialist partners closely with the Claims Program Manager, Claims Leadership Team, Quality Assurance, Compliance, and subject matter experts to keep training materials current, effective, and aligned with business needs. This is a hybrid position based in one of the listed Hiscox offices and requires two days in the office weekly.
Requirements
- Experience within property and casualty insurance, claims operations, or a related business environment.
- Working knowledge of claims systems, workflows, business processes, and operational procedures.
- Strong communication and presentation skills.
- Strong organizational and project coordination skills.
- Demonstrated ability to learn and explain technical concepts, systems, and processes.
- Proficiency with Microsoft Office applications, including PowerPoint, Excel, Teams, and SharePoint.
- Ability to manage multiple priorities and deadlines in a fast-paced environment.
Nice To Haves
- Experience facilitating training, onboarding, coaching, mentoring, or knowledge transfer activities.
- Experience developing training materials, job aids, e-learning content, or reference documentation.
- Familiarity with learning management systems, SharePoint, or knowledge management platforms.
- Experience supporting operational change management or technology implementations.
Responsibilities
- Deliver instructor-led and virtual training on claims systems and technology, payment processing, claims workflows and business processes, technology and tool adoption, best practices, process changes, and operational initiatives.
- Facilitate portions of the new-hire onboarding program.
- Help develop, maintain, and enhance training curricula, job aids, reference guides, and operational documentation.
- Convert repeatable training content into self-service materials, including e-learning modules, videos, quick reference guides, and process resources.
- Support implementation and adoption of new claims tools, technologies, and operational initiatives.
- Coordinate training logistics, scheduling, attendance tracking, and completion reporting.
- Monitor learner feedback and recommend improvements to training content and delivery methods.
- Maintain and enhance Claims LaunchPad and other learning resources, keeping content current, accurate, and easy to navigate.
- Support training reporting, content governance, version control, and completion tracking.
- Coordinate content updates resulting from process changes, quality assurance findings, compliance requirements, or technology enhancements.
- Process claim payments and related financial transactions.
- Perform assigned technical and administrative support activities and assist Claims Professionals with workflow execution and operational tasks.
- Support claims process efficiency initiatives and operational improvement efforts.
- Maintain accuracy and quality standards while completing technical support work.
Benefits
- Competitive salary and bonus based on personal and company performance.
- 401(k) with competitive company matching.
- Comprehensive health insurance, vision, dental, and flexible spending account plans, including medical, limited-purpose, and dependent-care plans.
- Company-paid group term life, short-term disability, and long-term disability coverage.
- Paid parental leave.
- Four-week paid sabbatical after every five years of service.
- Financial Adoption Assistance and Medical Travel Reimbursement Programs.
- Annual reimbursement up to $600 for health club membership or fees associated with a fitness program.
- Health and wellness program recognized with the 2024 Cigna Well-Being Award.
- Modern and open office spaces with complimentary drinks.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
