Claims Operations Technician

CNA • Meridian, PA

22h

About The Position

Under general supervision, the Claims Operations Technician processes non-technical claim duties accurately and on time, using established procedures for routine activities. The role also analyzes and troubleshoots complex activities. It supports Property and Casualty (P&C) claims through regulatory, data, financial, and administrative processing, and serves as a day-to-day resource for procedural or process questions.

Requirements

• High school diploma, GED, or equivalent experience.
• Ability to navigate multiple system applications.
• Knowledge of P&C insurance products and services.
• Ability to produce high-quality outcomes in a highly productive environment.
• Ability to evaluate information in a claim file and carry out related tasks.
• Strong data-entry skills and attention to detail.
• Good verbal and written communication skills.
• Good organizational and follow-up skills.
• Good listening and customer-service skills.
• Ability to work independently.
• Ability to make sound judgments based on available information.
• Knowledge of Microsoft Office Suite and other business-related software.

Nice To Haves

• Some college preferred.
• Typically, one to three years of experience in office operations.
• Typically, one to two years of experience in a Property and Casualty line of business.

Responsibilities

• Complete regulatory forms on time in accordance with regulations by evaluating claim information.
• Provide claim adjusting staff with information from regulatory websites.
• Enter or correct claim-file data according to established requirements and procedures using multiple P&C claim systems.
• Perform financial transactions, including bill payments, payment transfers, and cashier processing, using established procedures and guidelines.
• Collaborate with underwriting, insureds, claimants, providers, vendors, and claim adjusters to obtain and provide information related to claim support activities.
• Complete form letters or documents according to procedures and requirements.
• May receive new claim notices, confirm coverage, and/or verify whether coverage applies to a claim.
• Serve as a day-to-day resource for procedural or process questions.
• Review and reconcile reports related to claim data or financial transactions.
• May perform routine processing within designated authority on medical-only claims, following jurisdictional parameters.
• May complete special projects as necessary.

Benefits

• CNA describes its benefits package as comprehensive and competitive, intended to support employees’ and family members’ physical, financial, emotional, and social wellbeing. The posting refers candidates to its Candidate Guide for details.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED