Claims Technician

Hiscox•Atlanta, GA

2d•$60,000 - $73,000•Hybrid

About The Position

The Claims Technician provides operational and administrative support to the claims team. The role supports multiple teams in the Claims organization and provides excellent customer service to internal and external partners, insureds, and colleagues. It involves obtaining documents required to close claim files, confirming deductibles or SIRs are satisfied and documented, maintaining accurate claim records, tracking follow-up tasks, drafting correspondence, submitting invoices for payment, and closing files promptly.

Requirements

0–3 years of experience in the insurance industry or another industry with transferable skills.
Basic knowledge of insurance claims handling practices.
Strong verbal and written communication skills.

Nice To Haves

B.A. or B.S. degree from an accredited college or university.
Prior insurance experience in another department or function, such as operations or underwriting.
Experience working at a law firm or as a paralegal.
Commitment to professional development and learning.
Experience shadowing coworkers in a different business unit to improve awareness of Hiscox’s broader business.

Responsibilities

Obtain documents necessary to close a file, including releases, dismissals, and final invoices, and ensure invoices are paid before file closure.
Ensure the deductible or SIR is satisfied and noted before closing a file.
Accurately document claim files with relevant claim documentation, correspondence, and notes in compliance with company policies and applicable regulatory authorities.
Keep a task or diary on every file and follow up according to company policies.
Draft correspondence to customers and defense counsel identifying yourself as the Closer on the file.
Support multiple teams in the Claims organization.
Submit invoices for payment in a timely manner and ensure the file is documented.
Close files in a timely manner.
Provide excellent customer service to internal and external partners, insureds, and colleagues.

Benefits

Competitive salary and bonus based on personal and company performance.
401(k) with competitive company matching.
Comprehensive health insurance, vision, dental, and FSA plans, including medical, limited purpose, and dependent care.
Company-paid group term life, short-term disability, and long-term disability coverage.
24 paid time-off days plus 2 Hiscox days, 10 paid holidays plus 1 paid floating holiday, and the ability to purchase 5 PTO days.
Paid parental leave.
Four-week paid sabbatical after every 5 years of service.
Financial Adoption Assistance and Medical Travel Reimbursement Programs.
Annual reimbursement up to $600 for health club membership or fees associated with a fitness program.
Health and wellness program recognized with the 2024 Cigna Well-Being Award.
Modern and open office spaces with complimentary drinks.
Matching charitable donations for qualifying nonprofits via the Hiscox USA Foundation.