Claims Technician

Hiscox•Atlanta, GA

19h•Hybrid

About The Position

The Claims Technician provides operational and administrative support to Hiscox’s claims team. The role involves obtaining and reviewing the documents needed to close claim files, confirming deductibles or self-insured retentions are satisfied and documented, maintaining complete claim files, and managing follow-up tasks. The technician drafts correspondence to customers and defense counsel, submits invoices for payment, closes files promptly, and provides customer service to internal and external partners, insureds, and colleagues. The position supports multiple teams within the Claims organization. The US Claims team is a growing group focused on superior customer service, claims-handling expertise, and profitability while supporting Hiscox’s established claims-handling reputation. This is a permanent, hybrid position requiring two days in the office each week.

Requirements

0–3 years of experience in the insurance industry or another industry with transferable skills.
Basic knowledge of insurance claims-handling practices.
Strong verbal and written communication skills.

Nice To Haves

A B.A. or B.S. degree from an accredited college or university is preferred.
Prior insurance experience in another department or function, such as operations or underwriting.
Experience working at a law firm or as a paralegal.
Commitment to professional development and learning.
Experience shadowing coworkers in a different business unit to improve awareness of Hiscox’s broader business.

Responsibilities

Obtain documents required to close files, including releases, dismissals, and final invoices, and ensure invoices are paid before closing.
Ensure the deductible or self-insured retention (SIR) is satisfied and documented before closing a file.
Accurately document claim files with relevant claim documentation, correspondence, and notes in accordance with company policies and applicable regulatory requirements.
Maintain a task diary for every file and follow up in accordance with company policies.
Draft correspondence to customers and defense counsel identifying yourself as the Closer on the file.
Support multiple teams in the Claims organization.
Submit invoices for payment promptly and ensure the file is documented.
Close files promptly.
Provide excellent customer service to internal and external partners, insureds, and colleagues.

Benefits

Competitive salary and bonus based on personal and company performance.
401(k) with competitive company matching.
Comprehensive health insurance, vision, dental, and flexible spending account plans, including medical, limited-purpose, and dependent-care plans.
Company-paid group term life, short-term disability, and long-term disability coverage.
24 paid time-off days plus 2 Hiscox days, 10 paid holidays, and 1 paid floating holiday.
Ability to purchase 5 additional PTO days.
Paid parental leave.
Four-week paid sabbatical after every 5 years of service.
Financial Adoption Assistance and Medical Travel Reimbursement Programs.
Annual reimbursement up to $600 for health club membership or fees associated with a fitness program.
Health and wellness program recognized with Cigna’s 2024 Well-Being Award.
Modern, open office spaces and complimentary drinks.
Matching charitable donations for qualifying nonprofits through the Hiscox USA Foundation.