Claims Operations Analyst

Sompo International•Mount Juliet, TN

2d•Onsite

About The Position

Sompo is hiring a Claims Operations Analyst for its Claims Operations team, which supports high-quality claims services across multiple lines of business. The analyst works closely with Claims Professionals and business partners to promote accurate claim administration, operational efficiency, and strong service to internal and external stakeholders. The position is based out of Sompo’s Mt. Juliet, Tennessee office. The role supports claim-file administration, claim-related transactions, payment processing, and maintenance of accurate information in claims management systems. It also partners across the Claims organization on operational objectives, process improvements, and special initiatives. Compensation depends on factors including work location, qualifications, skills, competencies, and relevant experience. Eligible employees have access to the company’s compensation and benefits programs.

Requirements

Strong analytical, organizational, problem-solving, and prioritization skills, with a high degree of accuracy and attention to detail.
Proficiency in Microsoft Office applications, including Excel, Word, PowerPoint, and Outlook.
Excellent communication and interpersonal skills, with the ability to partner effectively with internal and external stakeholders.
Ability to manage multiple priorities and work independently in a fast-paced, deadline-driven environment.
Strong customer-service mindset, sense of urgency, and commitment to continuous improvement and operational excellence.

Nice To Haves

Preferred one year of experience in claims support, claims operations, insurance administration, or a related insurance environment.
Knowledge of insurance policies, coverage forms, and basic coverage analysis.

Responsibilities

Support claim-file administration, including claim setup, documentation, correspondence, and coverage-review support.
Provide responsive service to Claims professionals, brokers, clients, and other internal and external stakeholders.
Accurately process claim-related transactions, payment requests, and administrative activities while maintaining service standards and data integrity.
Manage competing priorities, identify issues proactively, and help drive timely resolution and delivery of work.
Maintain accurate claim information in claims management systems and support timely processing of payments, reserves, and related transactions.
Collaborate across the Claims organization on operational objectives, process improvements, and special initiatives that enhance efficiency and service delivery.

Benefits

Two medical plans, including a Traditional PPO and a Consumer Driven Health Plan with a Health Savings Account and employer contribution.
Pharmacy benefits with mail-order options.
Dental benefits, including orthodontia benefits for adults and children.
Vision benefits.
Health Care and Dependent Care Flexible Spending Accounts.
Company-paid Life and AD&D benefits, with optional supplemental life coverage for employees, spouses, and children.
Company-paid disability benefits with salary continuation payments.
401(k) Retirement Savings Plan with employer contributions.
Paid time off programs and company-paid holidays.
Parental leave benefits and an adoption assistance program.
Employee Assistance Program.
Tax-free commuter benefit.
Tuition reimbursement and professional qualification benefits.
Compensation includes base salary and incentives for regular, full-time employees; incentive awards are influenced by company and individual performance.