Claims Analyst

Crum & Forster • Glastonbury, CT

4d • $32,700 - $61,500 • Remote

About The Position

Travel Insured International, a Crum & Forster company, is hiring a Claims Analyst. Travel Insured International provides travel protection plans to consumers and agency partners and is part of Crum & Forster’s Specialty Business Unit within the Accident & Health division.

This entry- to mid-level role is designed to help the successful candidate develop claim-handling skills and progress to more complex responsibilities. The Claims Analyst works under general supervision and reports to a Team Leader and/or Manager. The role aims to deliver effective customer service and efficient claim handling by completing claim adjudication tasks, including denying, settling, or requesting payments based on coverage and proof of loss.

The position involves communicating with policyholders, claimants, travel coordinators, and others to gather information; reviewing and processing claims in accordance with established service-level agreements; documenting claim files; and independently managing a work queue. The analyst is expected to make and own claim decisions, identify potential fraud and subrogation opportunities for referral, follow documented procedures, contribute to team and company initiatives, and continually develop as a claim professional.

The advertised annualized base salary range is $32,700 to $61,500. Actual compensation depends on factors including market pay, role responsibilities and required skills, and the employee’s contribution. Discretionary equity-based compensation and/or performance-based variable pay may also be available.

Requirements

• High school diploma or GED and at least 3 years of experience.
• Bachelor’s degree or equivalent work experience preferred.
• Strong computer literacy and demonstrated keyboard skills.
• Knowledge of technology used for claims administration and familiarity with Microsoft Office software and cloud-based systems.
• Customer-first approach and ability to consistently prioritize customer needs and satisfaction.
• Knowledge of principles and processes for claim examination, evaluation, and disposition.
• Strong problem-solving and decision-making skills.
• Ability to adapt to multiple demands and constituencies, shifting priorities, and rapid change.
• Active listening skills.
• Clear, concise communication by phone, email, and in writing, tailored to the audience.
• Demonstrated ability to work independently.

Nice To Haves

• Prior customer service experience, particularly in a claims environment.
• Bachelor’s degree or equivalent work experience.

Responsibilities

• Correspond with policyholders, claimants, travel coordinators, and others to gather information needed to support claim decisions.
• Act as a customer advocate and provide a strong customer experience.
• Review, assess, and process claims in accordance with established SLAs.
• Respond to status calls by the next business day and maintain SLAs for DOI, attorney demand, and BBB complaints.
• Deliver complete, timely, and accurate work, with thorough file, spreadsheet, and diary documentation.
• Manage the work queue independently and take ownership of claim decisions and queue responsibilities.
• Recognize potential fraud and subrogation opportunities and refer them to the appropriate expert.
• Follow documented procedures and demonstrate reliability, professionalism, and respect for coworkers and external contacts.
• Support team goals, including backlog reduction and adherence to Work Force Management.
• Participate in Operations and companywide initiatives, such as focus groups, pilots, and system enhancements.
• Contribute ideas to improve unit performance, accept constructive feedback, and support Team TII or other community initiatives.
• Continuously acquire, develop, and refine claim-professional skills.

Benefits

• Competitive compensation package.
• Generous 401(k) employer match.
• Employee Stock Purchase Plan with employer matching.
• Generous paid time off.
• Health, dental, and vision benefits, plus programs supporting physical, mental, and financial well-being.
• Tuition reimbursement, industry-related certifications, and professional training.
• Matching donation program, volunteer opportunities, and an employee-driven corporate giving program.
• Opportunity to participate in discretionary equity-based compensation and/or performance-based variable pay programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED