Claims Operations Associate
Everest•Warren Township, NJ
•$43,000 - $55,000•Hybrid
About The Position
Everest Insurance Company is seeking a Claims Operations Associate I to join its growing Claims Operations team. The role works closely with Claims professionals across the organization, supporting day-to-day operations and strategic transformation initiatives. The associate helps maintain critical processes, collaborates on projects to improve operations, and contributes to the growth and modernization of the Claims function. The position reports to the Director, Claims Operations. This is a hybrid position based in Warren, New Jersey, with three days onsite and two days remote.
Requirements
- Bachelor’s degree or equivalent work experience.
- Ability to stay focused and complete work.
- Issue resolution, problem-solving, and creativity.
- Strong organizational and task-completion skills.
- Strong work ethic.
- Strong verbal and written communication and interpersonal skills, and a positive attitude.
- Excellent customer service skills, including follow-through and communication about action items, task completion, and unresolved issues.
- Ability to work well in a professional, team-oriented environment.
- Computer proficiency in Microsoft Office, including Word, Excel, and PowerPoint.
- Ability to leverage AI and emerging technologies to improve claims processes, efficiency, informed decision-making, and customer outcomes.
Nice To Haves
- Property and casualty insurer experience.
- Claims-related experience.
Responsibilities
- Support the Claims organization with initial claims intake and setup, financial processes, customer service, data management, vendor management, and special projects as needed.
- Oversee payment queues for assignment.
- Process payments and other financial transactions.
- Maintain claim files, including diary management.
- Create and maintain spreadsheets and databases.
- Assist colleagues with operational functions, including processing and indexing mail and supporting special projects.
- Provide customer service by answering calls and responding to email inquiries as needed.
- Perform quality control and oversight of outside vendors.
- Provide support to Claims professionals.
Benefits
- Health insurance coverage
- Employee wellness program
- Life and disability insurance
- 401(k) match
- Retirement savings plan
- Paid holidays
- Paid time off (PTO)
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
