Claims Associate

Aston Carter • Lincoln, NE

6d • $49,000 - $58,000 • Hybrid

About The Position

As a Claims Associate, you will handle member inquiries and provide clear, accurate information about benefits and claims. You will navigate multiple systems simultaneously to resolve questions efficiently while remaining professional, calm, detail-oriented, and organized. The role involves explaining medical or vision claims, researching claim and payment information, and supporting members by phone.

This permanent position is based in Lincoln, Nebraska, and follows a hybrid schedule. During the first eight weeks of training, the schedule is Monday through Thursday in the office and Friday from home. After training, employees work in the office three days per week. Normal schedules are 8:15 a.m.–5:00 p.m. or 9:15 a.m.–6:00 p.m., with later shifts on a rotating basis one or two times per month. The listed pay range is $49,000–$58,000 per year.

Requirements

• At least one year of customer service experience.
• High school diploma.
• Professional phone etiquette.
• Telephone customer service experience and comfort handling inbound and outbound calls.
• Strong technical aptitude and proficiency with Microsoft Office products, including a claim system.
• Reliability and accountability for attendance and adherence to a hybrid schedule.

Nice To Haves

• Knowledge of medical terminology.
• Coursework or certification assistance may be available after approximately six months.

Responsibilities

• Answer an average of 20–25 calls daily, explaining medical or vision claims.
• Help members understand their Explanation of Benefits and answer questions about claim status, payment information, deductibles, copays, and eligibility.
• Resolve member concerns or escalate complex issues when necessary.
• Document call details and complete follow-up tasks.
• Perform other assigned duties.

Benefits

• 13 paid holidays.
• Health, dental, and vision benefits, with individual and family plans, available from day one.
• Paid time off (PTO).
• Coursework or certification assistance may be available after approximately six months.
• Monthly food days, cornhole tournaments, annual company outings, and holiday luncheons.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED