Associate Claims Inspector
About The Position
This contractor position is a developmental entry point into homeowner claims adjusting at Plymouth Rock. The Associate Claims Inspector conducts on-site property inspections, documents damage, takes measurements, and communicates findings to the handling adjuster. The role involves regular field travel, typically one to two hours from home, and requires professional, empathetic, and reliable interactions with policyholders, including those experiencing stressful circumstances. Plymouth Rock provides basic equipment for the assignment. The contractor is responsible for reliable transportation for required field travel. Candidates who demonstrate strong performance, time management, professionalism, empathy, and a desire to learn may be considered for transition to a permanent claims role, depending on readiness, business needs, and available opportunities. The assignment supports development of foundational knowledge in property construction, damage indicators, claim documentation, and policyholder communication. Candidates may learn estimate writing, coverage application, reserving, and scope-of-loss documentation, with a potential path toward greater ownership of homeowner property claims, including investigation, evaluation, estimating, and settlement.
Requirements
- Excellent time-management and organizational skills, with the ability to independently manage a field schedule and meet documentation deadlines.
- Professional, empathetic, and clear communication with policyholders, particularly during stressful situations.
- A demonstrated desire to learn homeowner claims adjusting and grow knowledge of property claims.
- Strong observational skills and attention to detail, with the ability to identify and document relevant damage indicators.
- Ability to multitask, adapt quickly, follow direction, and apply feedback in a field environment.
- Proficiency with Microsoft Office and mobile technology.
- Ability to carry up to 25 lbs. and conduct roof inspections on homes under two stories.
- A valid driver's license and proficient driving record.
- Reliable transportation for regular travel to policyholder properties and other assigned field locations.
Nice To Haves
- Construction, mitigation, remediation, property inspection, or related experience is preferred but not required.
Responsibilities
- Conduct on-site inspections at insured properties and represent Plymouth Rock professionally in every policyholder interaction.
- Capture thorough, high-quality photo documentation of reported and visible damage to structures, roofing, siding, interiors, and personal property, as applicable.
- Take accurate measurements and field notes needed by the handling adjuster to scope and evaluate the loss.
- Communicate inspection findings clearly and promptly using company-approved tools and documentation standards.
- Set appropriate expectations with policyholders regarding the inspection process, next steps, and adjuster follow-up.
- Coordinate with approved vendors for mitigation or temporary repairs when directed by the handling adjuster.
- Identify and flag potential subrogation sources or liability exposures observed during an inspection.
- Manage a daily field schedule effectively and complete inspections and documentation within required timeframes.
- Maintain a professional, empathetic, service-focused approach with policyholders throughout every interaction.
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
