Associate Claims Inspector

Plymouth Rock Assurance Corporation•Woodbridge, NJ

About The Position

This contractor position is a developmental entry point into homeowner claims adjusting at Plymouth Rock. The inspector conducts on-site property inspections, documents damage, takes measurements, and communicates findings to the handling adjuster. The role requires regular field travel, often one to two hours from home, and professional, empathetic interactions with policyholders who may be experiencing stressful circumstances. Plymouth Rock provides basic equipment; the contractor is responsible for reliable transportation. The assignment is intended for someone who wants to build a career in homeowner claims. Candidates who demonstrate strong performance, time management, professionalism, empathy, reliability, judgment, and a desire to learn may be considered for transition to a permanent claims role, subject to readiness, business needs, and available opportunities. The development path includes learning property construction and damage indicators, claim documentation, policyholder communication, estimate writing, coverage application, reserving, and scope-of-loss documentation, with the possibility of developing toward greater ownership of homeowner property claims.

Requirements

Excellent time-management and organizational skills, including the ability to independently manage a field schedule and meet documentation deadlines.
Professional, empathetic, and clear communication skills, particularly when interacting with policyholders in stressful situations.
Demonstrated desire to learn homeowner claims adjusting and grow knowledge of property claims.
Strong observational skills and attention to detail to identify and document relevant damage indicators.
Ability to multitask, adapt quickly, follow direction, and apply feedback in a field environment.
Proficiency with Microsoft Office and mobile technology.
Ability to carry up to 25 lbs. and conduct roof inspections on homes under two stories.
Valid driver's license and proficient driving record.
Reliable transportation for regular travel to policyholder properties and other assigned field locations.

Nice To Haves

Construction, mitigation, remediation, property inspection, or related experience is preferred but not required.

Responsibilities

Conduct on-site inspections at insured properties and represent Plymouth Rock professionally in policyholder interactions.
Capture thorough, high-quality photographs of reported and visible damage to structures, roofing, siding, interiors, and personal property, as applicable.
Take accurate measurements and field notes for the handling adjuster to scope and evaluate losses.
Communicate inspection findings clearly and promptly using company-approved tools and documentation standards.
Set appropriate expectations with policyholders regarding the inspection process, next steps, and adjuster follow-up.
Coordinate with approved vendors for mitigation or temporary repairs when directed by the handling adjuster.
Identify and flag potential subrogation sources or liability exposures observed during inspections.
Manage a daily field schedule and complete inspections and documentation within required timeframes.
Maintain a professional, empathetic, service-focused approach with policyholders.
Travel routinely to policyholder properties and other assigned field locations, typically one to two hours from home.